SAP Travel Expense Approval emailed are not being triggered

[Former Member]

Hi,

Emails are not being generated when expenses are approved through Fiori.  We have workflow configured and emails are triggered when expenses are approved via our portal.

I checked the workflow task used by the portal and configured the following:

-

After I approve from Fiori I get TS20000130 - PersoNr. is locked.  Please unlock. in SWIA.

I suspect this is the reason the email is not being triggered.

Also, I can see the expense has been approved in PR05 so not sure why I'm even getting this message in SWIA.

I'm running SRA008 600 (0009) and UIX01TRV 100 (SP0005).  I appreciate later versions are available but wanted to check my configuration settings first.

Thanks

Amanda

[gill367]

Hi Amanda,

If you approve from backend, does it trigger mail then.

it looks like workflow or data issue more than the fiori related problem.

Regards,

Sarbjeet Singh

[Former Member]

Hi Sarbjeet,

If I approve from the portal it triggers an email but if I approve from PR05 on the backend it does not.

Regards

Amanda

[gill367]

Please make sure the task used in portal UWL is same as the one maintained in Fiori application configuration.