My inbox no pending tasks in app

[Former Member]

Hey,

I just configured My Inbox and in Launch-page I see that there is 1 task, after opening the App - No tasks are displayed:

in backend - inbox has 4 items.

What is the issue here?

Thanks!

Diana

[saurabh_vakil · Accepted solution]

Hi,

When you open the app by clicking the tile, do you see any error message(s) on the screen or in the browser console? Also have you assigned the correct system alias (having software version /IWPGW/BWF and having the For Local App flag set) to the TASKPROCESSING (v2) OData service?

You could also check SAP Note 2106212 - Release Information Note for SAP Fiori My Inbox

Regards,

Saurabh

[Former Member · Accepted solution]

Hi Saurabh,

No there are no error messages in the console or in error_log. I found a little issue with RFC, that it was not checked for "Current user" in the frontend and now I get same item count in the tile as in the back-end inbox:

But the app itself still is empty with no tasks. I applied all notes in the Gateway respective to our components, still the same result. Also trace shows no errors.

[saurabh_vakil · Accepted solution]

Hi Diana,

Can you post screen shots of the My Inbox tile's properties and target mapping?

Regards,

Saurabh

[Former Member · Accepted solution]

Hi Saurabh,

sorry for the late answer. Is this what you mean?

Thanks,

Diana

[saurabh_vakil · Accepted solution]

Hi Diana,

Can you set an external breakpoint in the TASKPROCESSING service and debug the service - you may find the root cause for this.

Regards,

Saurabh

[Former Member · Accepted solution]

Hi Saurabh,

I'm not sure which method i have to choose for debugging? This post doesn't quite explain which method should be chosen in which situations.

from network tab I see that last called url is:

/sap/opu/odata/IWPGW/TASKPROCESSING;mo;v=2/$metadata?sap-client=200&sap-language=EN

the answer in gw_client was 200.

And in se80 I got confused which exactly method I have to choose?

Any advice?

[saurabh_vakil · Accepted solution]

Hi Diana,

By any chance do you see any errors in the /IWFND/ERROR_LOG transaction?

Regards,

Saurabh

[Former Member · Accepted solution]

Hi,

No error_log is empty.

[Jocelyn_Dart · Accepted solution]

Hi Diana,

Have you tried SAP Note 225679 yet? This gives you a diagnosis sequence to follow to sort out what the problem is.

2256769 - SAP Fiori APP My Inbox does not show any item

Rgds,

Jocelyn

[Former Member · Accepted solution]

Hi Jocelyn,

I don't see an URL with the structure like mentioned in the Note:

http://host:port/sap/opu/odata/IWPGW/TASKPROCESSING;v=2;mo/TaskCollection/$count/?$filter=Status%20e...

Thanks,

Diana

[Jocelyn_Dart · Accepted solution]

Hi Diana

That shows the OData Service URL you can test in transaction /IWFND/GW_CLIENT to see what is being returned.  If you remove the /$count you should see the tasks being returned themselves or at least some reason why.

Frankly at this point it's clear something pretty basic is wrong.  Could be missing authorizations, could be backend system connection, could be something else going on. 

I'd suggest you raise a SAP Message to support and get some help in looking at it.

Don't forget to tell them what notes you've already looked at .

Rgds,

Jocelyn

[Former Member · Accepted solution]

Thank you Jocelyn,

I guess you were right, because as it did get me nowhere with looking for cause - I just re-implemented and performed all the steps to configure My inbox and now it works. Thank you.

Diana

[Jocelyn_Dart · Accepted solution]

Glad its fixed.  All's well that ends

[former_member182874]

HI Diana,

What is the version of your IW_PGW component and the version of your my inbox. Ensure you have the latest version of inbox to avoid such errors. 1.6.16 is the latest version in My Inbox v1.0

You can also check the latest version of My inbox 2.0

2240524 - Release My Inbox 2.0 SP01

Regards,

Tejas

[Former Member]

Hi Tejas,

I'm on

IW_PGW

100

0008

SAPK-10008INIWPGW

Process Gateway

all indicated notes have been applied to Gateway

I have updated to 1.6.16, and the issue is still persistent.

We haven't prerequisites for Inbox 2.0.

Thanks, Diana

[former_member193808]

Hi,

Did you check whether the workflow Task filters are disabled or not? This should be disabled to get entries in Fiori, though SAP inbox shows pending work flow items.

Check the folder SAP Netweaver ->Gateway service enablement->content->workflow settings.

The enable task filter should be deactive. Also, check workflow filter settings.

Thanks

Prem

[Former Member]

Hi Prem,

Filter is deactivate in the backend system.

workflow filter setting I should check how?

[former_member193808]

Hi,

You can check as below, to ensure there are no filters / exclusions. If you haven't used this earlier, it's better to debug and check

Thanks

Prem

[Former Member]

Thanks, Prem

this is the screenshot, so I guess they areas they should be, huh?

Thank you,

Diana