cancel
Showing results for 
Search instead for 
Did you mean: 

message processor in support desk

Former Member
0 Kudos

hi

in solution manager after creating a message through bapi_notification_create when i go and see that message in crmd_order transaction . message processor is not coming pls tell how to pass this message processor, is there any standard bapi or function module to pass this message processor.

thanks& regards

srinivasulu.j

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi

When you open the message in change mode you set the status to in process and assign message processor by applying F4 you get the list of all the user id existing on solman server.

Also you can configure email from solman which triggers to this person specifying the message no and it's text.

OR

i have not used this BAPI but if you use TCODE notif_create

then you have this option of providing the message processor.

Please reward points if it helps.

Answers (0)