osql call failed for MSSUPGGETREl

[Former Member]

Dear Team,

Kindly help me out the below issue :

SUM patch upgrade , I faced severe error occurred in phase  PRE_INSTALL/SHDUNINST_DB_PREP

error code : OSQL call failed for MSSUPGGETREL

Envrionment : Windows 2012 R2

DB : MSSQL 2012

SUM: SP14

Distributed system DB in other host and CI in other host

my analysis

STEP1. I have set the ENV variables like DBMS_TYPE , MSSQL_SQLSERVER,  MSSQL_DBNAME MSSQL_SCHEMA on both  DB and CI system and also restarted the instance

by using the note 1684408

STEP2: applied the sql agent and checked the path DB (%programfiles%MICROSOFT SQL SERVER\80\TOOLS\BINN)

STEP 3: I have restarted the instance and DB, and also restarted the SUM , but I see the same issue

Can anyone help me out.

Regards,

Santosh.

[Sriram2009 · Accepted solution]

Hi Santosh.

1. Are you started the SUM using SIDADM or administrator user id?

2. Refer the SAP KBA for the error message

2275405 - OSQL call failed for MSSUPGGETREL in PREP_INSTALL/SHDUNINST_DB_PREP

Regards

SS

[Former Member · Accepted solution]

Dear Sriram

Thanks for your valuable reply

I have started the SUM using SIDADM,
I have installed sqlcmd in DB instance do I need to install CI as well.

Regards,

santosh

[Sriram2009 · Accepted solution]

Hi

Yes, You have to install the sqlcmd, Refer the SAP Note with "SQLCMD must be installed"

2162663 - MSS: Additional Information – Software Update Manager 1.0 SP14

Regards

SS

[Former Member]

Dear All,

It  solved my problem thanks for your valuable answers one and all i appreciate

Good look .

[former_member185239]

Hi Santosh,

you have to install SQL Native client on the server where your SAP application is running.

Also follow the sapnote as suggested by Sriram.

With Regards

Ashutosh Chaturvedi

[Former Member]

Hi Ashutosh,

I have installed SQL native client on the Application server and also I checking the note.

Thanks for prompt response.

Regards,

santosh.

[former_member185239]

Hi Santosh,

After the installation of SQL Native Client on SAP Application server, you have to take a reboot of the server.

So follow the below steps

- Stop the SUM

- Stop the SAP system

- Reboot the server

- Start the SAP system

- Start the SUM tool again.

With Regards

Ashutosh Chaturvedi