Automatic problem creates when confirm the incident

[Former Member]

Hi Expert,

We are using Solution Manager 7.1 SP10.

I need one help.

When I tried to closed the incident,It created problem automatically.

on the other hand. When the incident is in the proposed solution and after 2 days it "Confirmed" but the "Related Problem" not created in this case.

Please suggest me why it is created and where we can find the root cause.

Thanks,

Abhinash

[Former Member]

Hi Abhinash,

It seems that some changes are performed in PPF actions defined for Incident.

Please refer below link, it is some what similar to your issue.

Regards,

Hanumant