Processing message by end-user in the Service Desk

[Former Member]

Hi Friends,

My end-users create messages in the SAP ECC 6.0 and employees of the Service Desk processing this message in the Solution Manager 4.0. But I don't know how end-users can view or do another actions, as example "Confirm message" without directly logon in the Solution Manager. Is this really from SAP ECC 6.0?

Best regards,

Arkadiy

[Former Member]

Hi,

Visit the link,

Also study here the service desk link

https://websmp208.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000633637&;

Good link for technical doc solman

https://websmp208.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000538663&;

How to process message view this sim file

https://websmp208.sap-ag.de/~sapidb/011000358700006932642005E.sim

please reward points.

[Former Member]

Hi Prakhar Saxena,

big thanks, this is really very helpful links.

Best regards,

Arkadiy