Create/Send OSS directly to SAP via SAP GUI "Create Support Message"

[mohinder_singh2]

Hi SOLMAN Experts,

we want to configure our machines to create OSS messages via SAP GUI's Help Button "Create Support Message" tab,

we have solution manager but we are not using ITSM also not configured.

can we do that  without ITSM configuration ? if yes then can you please help me to do that ?

Regards,

Mohinder

[Miguel_Ariño · Accepted solution]

Hello,

No, you cannot do that without any ITSM configuration.

There are parts of ITSM that you could leave unconfigured (custom Business Roles, custom transaction types, email actions, etc...), but you would have to configure at the very least the SAP-OSS RFC, and also the PPF action "Send messages automatically to SAP" so that all incidents are sent to SAP.

When SAP replies to you, the incident comes back to the Solution Manager system. So , you definitely need some ITSM configuration.

Best regards,

Miguel Ariño

[mohinder_singh2 · Accepted solution]

Hi  Arino,

as i am new to solman, can please help me to find out configuration guide or step by step guide.

Regards,

Mohinder

[former_member286798 · Accepted solution]

Hi Mohinder,

You can try the below links:

https://wiki.scn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM

https://support.sap.com/content/dam/library/SAP%20Support%20Portal/support-programs-services/solutio...

https://support.sap.com/content/dam/library/SAP%20Support%20Portal/support-programs-services/solutio...

Regards,

Prasad

[prakhar_saxena · Accepted solution]

Hi Mohinder,

Its a hard nut to crack but nothing is impossible

you should start following the below wiki

ITSM Information and Overview - SAP IT Service Management on SAP Solution Manager - SCN Wiki

https://support.sap.com/content/dam/library/SAP%20Support%20Portal/support-programs-services/solutio...

Further you need to run solman_setup tcode in solman and configure only ZMIN or YMIN as copy of SMIN transaction type for incident management(service desk old)

I would highly recommend to attend SAP training or at least EGI on ITSM to get feel of it and make sure you understand the concept better.

thus once you have this setup up and running your requirement can be met.

Remember its altogether an implementation and not a small change which can be done in minute of time

hope this clarifies

Thanks

Prakhar

[mohinder_singh2 · Accepted solution]

Hi Arino,

I have configured ITSM but I am not able to find PPF action "Send Message Automatically to SAP".

can you please help.?

Regards,

Mohinder

[rishav54 · Accepted solution]

Hi

Please find below actions, these actions should be corrected and fine for successful integration with SAP.

SMIN_STD_ACTION_LOG

SMIN_STD_ASYNCH_INFO_SAP

SMIN_STD_CLOSE_AUTO

SMIN_STD_CLOSE_SAP

SMIN_STD_MAIL_INFO_SAP

SMIN_STD_MSG_DISPATCH

SMIN_STD_SECURE_AREA

SMIN_STD_SEND_SAP

SMIN_STD_UPDATE_SAP

______________________________

SMIN_STD_SYSTEM_OPEN

Thnanks

Rishav

[mohinder_singh2 · Accepted solution]

Hi Rishav,

what you mean by corrected, I have enabled them under SMIN

Regards,

Mohinder

[rishav54 · Accepted solution]

Hi

it is still in active in your configuration.

Thanks

rishav

[mohinder_singh2 · Accepted solution]

Hi,

do you want me to di-activate them ?

Regards,

Mohinder

[rishav54 · Accepted solution]

Hi

Also I believe that you must have copied this into your Z* namespace, You need to check there.

for example ZMIN

Please make them active

Please follow below guide for same

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2015/01/23/how-to-enable-itsm-t...

I hope it will help you

Thanks

rishav

[prakhar_saxena · Accepted solution]

Hi Mohinder,

Majority of the actions as per screenshot you have shared TICK in the last column or de-activated

thus, kindly activate the required one's so that you can get the desired output and do refer below

Forwarding Messages - SAP Solution Manager - SAP Library

thanks

Prakhar

[mohinder_singh2 · Accepted solution]

Hi Rishav,

I already copied ZMIN,

do you know how can we reset all old setting to default ?

I think I changed lots of setting in SMIN and ZMIN.

Regards,

Mohinder

[rishav54 · Accepted solution]

Hi Mohinder,

Have you done in both the systems dev and production. If yes then you need to take some other system reference.

Thanks

Rishav

[mohinder_singh2 · Accepted solution]

Hi Rishav,

I am doing in sandbox, I have still not touched our production server.

Regards,

Mohinder

[rishav54 · Accepted solution]

Hi Mohinder

Then you can revert back the changes to SMIN taking your production system as reference.

if its sandbox then you need not to do that. Just you dont need to move the changes to production for the SMIN. Only record the changes for ZMIN.

Anyhow these profiles may reset during upgrade, and moreover its sandbox system so it should be fine.

Thanks
Rishav

[mohinder_singh2 · Accepted solution]

Hi Rishav,

I got my old settings back after comparing with Production server, but my main issue still there, sending incident automatically to SAP without login into ITSM.

Regards,

Mohinder

[rishav54 · Accepted solution]

Hi ,

Please configure your var scenarios accordingly.

SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki

Step 3.5

Thanks

Rishav