Status of credit check for customer reserve 2 changed automatically
Does anyone know, upon creation of a sales order, the Status of credit check for customer reserve 2 changed from blank to 'A'. Payment term is cash in advance where user was expecting the sales order to go on credit block upon saving of sales order. Instead, credit status was shown as "approved" even though user claims that she did not release any credit block on the sales order.
During the investigation, when we checked the change log on the sales order, it reflects that VBUK-CMPS1 field was changed by user who created the sales order to 'A'.
Can anyone think of a reason why the sales order did not go on a credit block upon saving the document?
Thank you in advance.
Veselina Peykova replied
Check also what VOFM routines you have in OVA8 and what is the code in the user exit that you mentioned.
Since the status is A and not D, I would believe that the user tells the truth that he did not release the order manually. He might have rechecked the order, sure, but he did not approve it from VKM*.