on 02-24-2016 7:52 AM
we have create a return so based on invoice, return delivery is created, but header output ZI01 ---EDI is not generated, may i know the reason, thanks
Seriously? Yellow light means the output has not been processed yet. You need to process it instead of posting questions on SCN.
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What kind of troubleshooting have you done so far?
I usually advise my users to check the output determination analysis as a first step.
If you have no access to the customizing because of your current role, this is at least something that you can do on your own as a basic troubleshooting step.
Edit:
According to your process specifics, does it make sense to send this EDI output for return orders at all?
Message was edited by: Veselina Peykova
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Before you add an output - please show your output determination analysis as a screenshot.
Have you contacted your local help desk as well? This is usually the most effective way to deal with incidents/problems in your productive environment. Almost 24 hours since you posted in SCN. With a competent support consultant your problem could have been solved by now.
From here:
Goto->Determination Analysis
Then you will see something like that:
Then you have to check what is the reason.
I strongly recommend that you contact your local help desk team.
In some companies they use remote control/screen sharing tools - which means that the support consultant can show you how to investigate output determination (if they have not provided you yet with training documentation, which they should have done).
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