System has not created credit memo request and credit memo automatically

[Former Member]

Hi ALL,

       While creating credit memo with reference to billing document number system not copying line item from billing  to sales credit memo in va01.

so kindly guide me soon.

Regards Khan

[Former Member]

issue is with your Copy Control settings in VTAF for your Item Category choose Copy Requirement as 303. Thanks.

[Former Member]

Hi Rehman and Shatrughan,

Thanks for reply,

Actually client business process is they are creating billing document with refference to sales order number.and here they are using milestone billing.

If they did any wrong scale prices were used or a discount was forgotten that time they are using credit memo request.Here they way they creating credit memo request is different.

Here the way is when client want to create credit memo request that time they are come back to sales order,and they are maintaining billing type in sales order number and authorized person will rmove the block.when they save sales order  credit memo request and credit memo will generate in the background automatically,Plz reffer this screen short.

But now when client is following the same process they are getting some error in PRD,what is that error means the line  item is not copying  from the billing document to credit memo request.So kindly provide the solution soon for what reason it is not coming in credit memo request.

Note:same process is  working properly in DEV and  QAS server,only client is getting this error only in PRD server,Plz let me know for what reasons  client getting this error in PRD.

Regards
Khan

[Former Member]

Can you please share the error snapshot so that the issue can be sorted out in a better way. One more thing if the trigger point for automatic creation of credit memo is on sales order saving then check the enhancement MV45AFZZ and try to debug the issue with the help of your abaper. Meanwhile i also want you to match the customizing settings of QAS and PRD for this process. Waiting for your reply. Thanks.

[former_member662097]

Hi,

In Copy Control VTAF at Header Level ,  select the Check Box as Copy Item Number and Copying requirements for data transfer VBAP should be 153-Item from Billing Doc at item level with respective item category.

Regards,

Shatrughan