PSS email notification not working for a few users GRC10

[former_member242848]

Hi All,

We have PSS email notification working for all users but few users from portal. We don't see any reason for it, to not work for them.

I have checked the users in gracuser , email id in GRC and target system is all set properly , gracuserconn all are in place for the user.

I see nothing in SOST/SLG1/SWIA . No traces.

Kindly guide me.

Regards,

Vanita.

[alessandr0]

Dear Vanita,

what is your current SP?

If the table GRACUSER has the email addresses the email should be sent. Otherwise I recommend to open an OSS message to address the issue directly to SAP.

Best regards,

Alessandro

[former_member242848]

Thank You Alessandro Banzer.

Here is the SP level details.

Let me know, If you still think the same.

Thanks again.

Regards,

Vanita

[alessandr0]

Dear Vanita,

I am a bit wondering why your plug-in is on SP04? Only with GRCFND_A SP10 backward compatibility has been introduced. I therefore recommend to upgrade your GRCPINW to at least SP13. See also

Not saying that this fixes your issue - but at least you are on a level where we can assume that the basis is fundamental and working properly.

Keep us posted.

Thanks and regards,

Alessandro