I am not able to send information to collection agency by FPCI

[Former Member]

I am not able to send information to collection agency by t. co de FPCI when receivable fully paid. It's sending the information to the file when partially paid and other scenario as well. Please suggest.

[former_member199199]

Hi Amit,

Please check the events 1729, 5051, 5052 and 5053 which are responsible to select the information file related data and populate them in the file.

Please also check the submission status you have defined for 'payment in full' is getting updated in DFKKCOLL and DFKKCOLLH properly, prior to run FPCI.

Thanks,

Bodhisattwa

[AmlanBanerjee]

Hi Amit,

What is the submission status of the receivables, when its full paid?

Are you using any custom submission status for the same?

Check event 1729;which gets triggerred during FPCI.

In this event, it only picks up items with certain submission status.

If you debug the FM in this event, you will be able to find the root cause of your issue.

Thanks,

Amlan

[ivor_martin]

Hi,

Please check if there's any installation-specific logic in FI-CA Event 5067 to exclude payment items based on custom criteria.

I hope this helps.

Regards,

Ivor