Event Not Updating at Equipment Level

[arun_yesodharan]

Hi All,

   While we report the vessel arrival/departure event the same gets updated to the equipment level as well.But at times it doesn't update

certain events.Where will be the issue in this case??

Screenshots follow:  Vessel Arrival went missing to update the equipment event handler

Events at Booking Level:

Events at Equipment /Freight Unit Level:

[arun_yesodharan · Accepted solution]

Hi All,

   The event is seen as processed in the SLG1 , the event is an expected event & i have checked the locked entries,unprocessed events in /SAPTRX/EVM_STATUS. There are no entries relevant for the document.

[former_member186607 · Accepted solution]

If it is an expected event, you should check if all the criteria for matching expected events are fulfilled. If the event message does not match all defined criteria, the event will either be processed as unexpected event (if event code is in list of allowed unexpected events for event handler -> check on event handler type) or it will not be processed for this event handler, i.e. it will not be displayed for this EH. However, it should be listed in /SAPTRX/EVM_STATUS in this case.

Best regards, Daniel

[arun_yesodharan · Accepted solution]

Hi Daniel,

  Unfortunately the processed message in SLG1 is not seen in the /SAPTRX_EVM_STATUS.

I will cross check on the event parameters/criteria again, as of now for both the event handlers the criteria is same but its not getting posted for equipment.

Thanks for the advice.

[arun_yesodharan]

  The issue was with the rule set, the event handler rule set for the equipment was checking the location wrongly & hence not posting the event.

Thanks everyone for help.

[Former Member]

Hi Arun,

Apart from Sukumar's idea, check the locks ( /saptrx/lockedeh table) and tracking ids on the events match the tracking ids defined for event handlers.

Thanks,

Vishnu

[Former Member]

Hi Arun,

There could be a scenario that even handler locked during processing of event message.

Did you track where this message gone?

Can you run transaction /n/SAPTRX/LOCKED_PROC?

Check this discussion Issue with Event Message.. | SCN

Regards

GGOPII

[former_member186607]

Hi Arun,

you can check via transaction /SAPTRX/EVM_STATUS if the event messages reached SAP EM system. Check if there are maybe some unprocessed ones.

Are you using similar scenario to standard resource tracking scenario?

Best regards, Daniel

[sukumar_perumalsamy]

Hi Arun,

looks like custom event propagation logic in TM. can you check the sender name in event message? if it's other than TM, then check the logic in EM system. Have you validated the SLG1 logs? or event task log.

Cheers,

Sukumar