Solution Manager ITSM integration with GRC

[bhuvaneshwaran]

Hi Experts,

Currently we are working on a Project to Migrate Two Landscapes under one Solman. The requirement is to integrate ITSM with GRC (by replacing REMEDY ticketing Tool). Is there any possibilities or Hints from your side would be great & helpful.

[former_member186154]

Hello Bhuvaneshwaran,

can you provide more details on what type of integration you are looking for?

Depending upon the details your provide you can get more relevant and appropriate information.

Regards,

Kathir

[bhuvaneshwaran]

Hi Kathir,

Thanks for looking into this. The Actual requirements would be , Whenever a new Incident/Service Request raised for GRC (i.e New User creation/Access Requests) should go in-line to GRC for approval purposes . Is it something that can be achieved ?

[former_member186154]

Hi Bhuvaneshwaran,

if my understanding of your requirement is correct: The Incident / Service request would be created in Solution Manager and the approvals for it should have to happen in GRC.

I have not done this on my own. But it looks like it is possible with some custom BADI development and configuration.

Please check the below thread.

http://scn.sap.com/thread/3468204

Regards,

Kathir