Problem with determination of responsible support team

[Former Member]

Hello,

I've got the following problem with Solution Manager 4.0:

When sending a support message, the responsible support team is not found.

I already went through the document "Additional Information for Support Desk" and worked through the respective steps. In addition I followed the advice of these two threads:

But although I changed the values in table T77S0, business partners are not created when creating a new organisation unit. And I think this is the reason why there can not be determined a support team, because there is no respective business partner for the support team.

Could anybody help me on solving this problem?

Thank you in advance!

empe

[Former Member · Accepted solution]

Hi,

Try creating a Business partner organisation using .TCODE- BP

here you can create person,group and organisation.

A bus partner no is generated while creating the BP .

Now go to service desk and open the message and provide here the BP no which you have created for support team.

Please reward points.

[Former Member · Accepted solution]

That would not fix the problem. According to the documentation the business partners should be generated when creating a organization unit in PPOMA_CRM. And I think that the missing business partner is the reason why the determination of the support team and the service organization fails.

[DoloresCorrea · Accepted solution]

Hi,

Please check notes to ensure that your Org. Unit is assigned a BP :

00997009

01008656

Hope this helps,

Dolores

[Former Member · Accepted solution]

Thank you Dolores for the notes you mentioned. But are they really suitable for the described problem?

[Former Member · Accepted solution]

The mentioned SAP notes were not applicable for our SolMan system. The problem still persists. Does anybody have a suggestion to solve this problem?

[Former Member · Accepted solution]

I agree that your Support Team is not being determined due to the lack of an assigned BP.

Did you do the following two steps?

<b>Run report CRM_MKTBP_ZCALC_UPDATE_30</b>

Transaction: SE38

Execute report CRM_MKTBP_ZCALC_UPDATE_30 with the following settings

CLTYPE: BUP

CLGROUP : *

PT_LOW: <blank>

PT_HIGH: <blank>

TESTMODE: <blank>

<b>Generate Business Partners Screen</b>

Transaction: BUSP

Client: <Client in which the business partner will be created>

Application object:

Screen: *

Generate All Screens or Just Selected Screens: All screens

Delete Subscreen Containers: <blank>

<b>Double check these value too.</b>

Maintain table T77SO

Set the value for entry HRALX/HRAC to 'X'

Set the value for HRALX/OBPON to 'ON'

[Former Member · Accepted solution]

Sorry, I did not get any notification about your reply to this topic, Jason. For this I was not here to read it.

The problem was solved by a SAP employee. But the suggestion was right that the support team could not be determined because of the missing business partner id. It was not generated during creation of an organizational unit.

[Former Member · Accepted solution]

Do you know how SAP has resolved this issue? I have a problem when trying to test the SAP component in t-code PFAC, its says " no agent found ".

All my BPs are already setup.

Saqib Mukhtar