What is the meaning of Service from the point of view of SAP Solution and is it compatible with the ITIL point of view?

[Former Member]

I am triying to identify Business Services in order to manage them from the point of view of service health and cost. So, I am ITIL fan and must build the Service Management function based on it. But I don't sure if the SAP Modules are nearest or similar to the Service concept of ITIL.

I think, I need to build first the basic monitoring activities of servers and IT inf. to go up to the next level quality service. What are the products and software elements that I need to build up?. How Business Service Management is running in advanced companies? Can you help me? Thanks in advance.

[prakhar_saxena]

Hi Antonio,

You are on right track....Solution Manager follows ITIL concept from the past 10+ years and today the version 7.1 is ITIL certified for 15 ITIL process by pink elephant

Infact you can check it is only one globally as per published documents in the below link

SAP Solution Manager - ITIL Certified - SAP IT Service Management on SAP Solution Manager - SCN Wiki

https://support.sap.com/content/dam/library/SAP%20Support%20Portal/support-programs-services/solutio...

more details whitepaper

https://support.sap.com/content/dam/library/SAP%20Support%20Portal/support-programs-services/solutio...

I do have implemented all of them so can confirm that yes it exists and works as per customer requirement but aligned to ITIL.

Thanks

Prakhar