Solman email trigger for SLA Breach

[former_member312718]

Hi Team,

I have followed the step by step documentation for the configuration of the email based on the IRT and MPT timings.

I have done all the steps mentioned in the document.

SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki

Kindly let me know whether I missed any of the important config steps.I am not able to see any mails getting triggered in SOST.

I am filling the message processor while filing the tickets.

Action logs

Background Jobs are getting completed.

Regards,

Mallesh

[rishav54]

Hi,

Any update on this?

thanks

Rishav

[former_member312718]

Hi,

        I will not get IRT warning  and MPT warning  Pls guide me.

Thanks

mallesh

[rishav54]

Hi,

Have you performed the steps which I had told you.

Thanks

Rishav

[rishav54]

Hi

Have you set in transaction DNO_CUST04

SLA_ESCAL_ACTIVE       X

Further had you scheduled this report  as a  background job

AI_CRM_PROCESS_SLA

Can you check below 

Thanks

Rishav

[former_member312718]

Hi Rishav,

Yes I have already done the above settings.Kindly check the above screenshot for the background job scheduled with the AI_CRM_PROCESS_SLA  rogram.

Any thoughts please.

Mallesh

[Former Member]

Hello Mallesh,

Can you please confirm the time zone of both SAP and OS level are correct and are in sync.

if not correct it .

Regards

Anand

[former_member312718]

Hi Anand,

Yes already checked.Both are in ISTs.

Mallesh

[rishav54]

Hi

Check your action settings

Remove executable in dialog and changeable in dialog.

Also in processing settings can you check if you have below variants.

CRM_SERVICE_SLA_MAIL_RF

CL_DOC_PROC_SERVICE_ITEM

CRM_SRVORDER_ITEM_EXEC_SFORM

Thanks

Rishav