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Clicking on forgot password link email is not getting delivered

Mofizur
Contributor
0 Kudos

Hi,

We have a SAP Netweaver JAVA stack system 731 SP 08.

I have followed link to enable "forgot Password Link"

http://help.sap.com/saphelp_nw70/helpdata/en/45/7e6313d8780dece10000000a11466f/content.htm?

frameset=/en/33/d494c86203ea40b7b44ddd471baab1/frameset.htm¤t_toc=

/en/06/371640b7b6dd5fe10000000a155106/plain.htm&node_id=279&show_children=false

However even If I am able to reset the password successfully prompt but I am not getting any email. Whereas I am able to send email using the SMTP server from the OS. telnet to port 25 is also working fine.Any idea?

Thanks,

Mofizur

Accepted Solutions (0)

Answers (2)

Answers (2)

hemanth2
Product and Topic Expert
Product and Topic Expert
0 Kudos

Dear Mofizur,

Hope you are doing good.


You will first of all need to enable self-registration and self-management before this functionality can be used. Have you:

1)

Set the value ume.logon.logon_help.securityquestion to PREDEFINED or TRUE.

2)

Did you assign the UME action UME.Logon_Help to a role assigned to the group anonymous users.?

3)

Please make sure that the users have the UME action:UME.Manage_My_profile and portal permissions are setup correctly.
When the user clicks on the "personalize" link in the portal, he should be able to set it up.

You can assign this action to some role through the useradmin, and users that belong to that role will be able to manage their profiles.


Hope this helps.

_ _ _ _ _ _ _ _ _

Kind Regards,

Hemanth SAP Active Global Support

_ _ _ _ _ _ _ _ _

Mofizur
Contributor
0 Kudos

Hi Hemant/Sriram,

Thanks for your reply.

I have done below configuration so far..

Now when I try to reset the password it gives me below message but email never reaches to my mailbox.

Please let me know what I am missing.

Thanks,

Mofizur

Mofizur
Contributor
0 Kudos

Hi Hemant,

1) I have created UME action UME.Logon_Help to a role assigned to the group anonymous users

2) I have assigned UME action:UME.Manage_My_profile to a role already.


I could see the password has been changed it is th email taht is not getting delivered.

#2.0 #2016 02 03 11:17:01:234#+00#Info#/System/Security/Audit/PrincipalModification#

#BC-JAS-SEC-UME#com.sap.security.core.sda#C0000AE089350C4D0000000000002FD4#37048250000000004#sap.com/tc~sec~ume~wd~enduser#com.sap.security.core.util.SecurityAudit#Guest#0#JTA Transaction : 39883#9CD53853CA6711E5AA7E000002354FBA#96e29193ca6711e5a06b000002354fba#96e29193ca6711e5a06b000002354fba#0#Thread[HTTP Worker [@1597577664],5,Dedicated_Application_Thread]#Plain##

User account modified | USERACCOUNT.MODIFY | UACC.PRIVATE_DATASOURCE.un:mrahaman5 | | SET_ATTRIBUTE: passwordchangerequired=[true], SET_ATTRIBUTE: lastpasswordchange=[0001454498221229]#

Thanks,

Mofizur

Sriram2009
Active Contributor
0 Kudos

Hi Rahaman.

Have you refer the SAP Note 1082019 - "Get Support" link (logon help) does not work. ?

Regards

SS