Error in create Service Request after add new step view

[Andres_Vargas]

Hi experts,

     I have a CX_SY_REF_IS_INITIAL exception when I'm tryng to create a new service request by Key User from customer (SOLMANREQU), this happened after add one New Step View within configuration mode. I created a new step but from that day the error appears.

Error image

Selected menu

This image corresponds to create Incident but it is the same in creation of Service Request, I can't see it because error appears before.

Please your help in this!!!

Thank you in advice.

[Andres_Vargas · Accepted solution]

I enter in transaction BSP_WD_CMPWB and I typed AIC_SRVREQ_G component.

Within this component in view AIC_SRVREQ_G/vGuidedActivityPage go to configuration tab, and then I delete the view that I was created.

Later, the error don't longer appears.