Email Trigger in Solution Manager

[former_member312718]

Hi Team,

I am struck with the below scenario.Kindly help.

We are using Solution Manager 7.1 for

1.Triggering email alerts when IRT and MPT exceeds a 70% and 100% of elapsed time.

2.Trigger an email to User when the status of the ticket is changed.

Kindly help me how to achieve this.

Actions completed.

1.I have completed the email trigger functionality for status change of the ticket (say from Customer action to Inprogress).But am able to trigger mail only when the status moves to In progress.I have followed the instructions as per the Blog.

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/90bbcf0f-9d2c-2e10-bf83-8f79140fb...

Kindly find the status conditions i have configured.

Regards,

Mallesh

[former_member349105]

Hi,

For Howmany status you have defined actions and profiles. Can you please provide more details.

[rishav54]

Hi

Can you paste the screen shot for action settings here. Maximum how many times you had allowed the action processing.

thanks

Rishav