on 01-27-2016 10:45 AM
Dear experts,
I am looking for a way to accomplish the following:
When a user clicks on the ticket to open it, I would like it to open in edit-mode (standard is read-mode).
I would like to accomplish this both for the recent items, and from the list you get after performing a search.
How do I configure this?
Thanks,
Philip
Nobody has had this requirement before?
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