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Direct edit from search in ChaRM/ITSM

Former Member
0 Kudos

Dear experts,

I am looking for a way to accomplish the following:

When a user clicks on the ticket to open it, I would like it to open in edit-mode (standard is read-mode).

I would like to accomplish this both for the recent items, and from the list you get after performing a search.

How do I configure this?

Thanks,

Philip

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Nobody has had this requirement before?