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Error during Solman 7.1 Installation

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Former Member

on ‎01-26-2016 3:43 AM

0 Kudos

Hello,

I'm getting the following error during my Solution Manager 7.1 Installation
Sybase, OS SUSe

Here the log .. sapinst_dev.log
[ERROR] (Success) Get id of user sapadm failed.</html>).

TRACE      2016-01-26 10:39:44.057 (root/sapinst) [syuxctask.cpp:229] CChildApplicationImpl::doStart()

A child process has been started. Pid = 13363

TRACE      2016-01-26 10:39:44.078 (root/sapinst) [syuxctask.cpp:539] CUnixProcessManager::sap_waitpid()

Child process 13363 returned 0

TRACE      2016-01-26 10:39:44.087 (root/sapinst) [syuxctask.cpp:229] CChildApplicationImpl::doStart()

A child process has been started. Pid = 13364

TRACE      2016-01-26 10:39:44.099 (root/sapinst) [syuxctask.cpp:539] CUnixProcessManager::sap_waitpid()

Child process 13364 returned 0

TRACE      2016-01-26 10:39:44.107 (root/sapinst) [syuxctask.cpp:229] CChildApplicationImpl::doStart()

A child process has been started. Pid = 13365

TRACE      2016-01-26 10:39:44.126 (root/sapinst) [syuxctask.cpp:539] CUnixProcessManager::sap_waitpid()

TRACE      2016-01-26 10:39:44.134 (root/sapinst) [syuxctask.cpp:229] CChildApplicationImpl::doStart()

A child process has been started. Pid = 13366

TRACE      2016-01-26 10:39:44.147 (root/sapinst) [syuxctask.cpp:539] CUnixProcessManager::sap_waitpid()

Child process 13366 returned 0

TRACE      2016-01-26 10:39:44.263 (root/sapinst) [CStatisticManager.cpp:344] CStatisticManager::writeInstallationSlanaFile_Intern

INFO       2016-01-26 10:39:44.264 (root/sapinst) [syuxcpath.cpp:446] id=syslib.filesystem.creatingFile CSyPath::createFile()

Creating file /tmp/sapinst_instdir/SOLMAN71/SYSTEM/SYB/CENTRAL/AS/instslana.xml.

TRACE      2016-01-26 10:39:44.280 (root/sapinst) [CSiStepExecute.cpp:1689]

SAPInst calls the LogInquirer. The output of the LogInquirer can be found in file sapinst_loginquirer.log.

TRACE      2016-01-26 10:39:44.280 (root/sapinst) [CSiStepExecute.cpp:1696]

SAPInst calls the LogInquirer because of an error in execution of step |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_System|ind|ind|ind|ind|system|0|NW_SAPHostAgent|ind|ind|ind|ind|hostagent|0|install.

TRACE      2016-01-26 10:39:44.338 (root/sapinst) [CGuiEngineImp.cpp:547]  CGuiEngineImp::showMessageBox()

<html> <head> </head> <body> <p> An error occurred while processing option <i>SAP Solution Manager 7.1 Support Release 1 > SAP Systems > SAP ASE > Central System > Central System( Last error reported by the step: <html>Installation of SAP Host Agent using command <em>/tmp/sapinst_instdir/SOLMAN71/SYSTEM/SYB/CENTRAL/AS/hostagent/saphostexec -upgrade</em> failed with return value 255. Output was:<br>

Upgrade service

[ERROR] (Success) Get id of user sapadm failed.</html>)</i>. You can now: </p> <ul> <li> Choose <i>Retry</i><br>to repeat the current step. </li> <li> Choose <i>Log Files</i><br>to get more information about the error. </li> <li> Stop the option and continue later. </li> </ul> <p> Log files are written to /tmp/sapinst_instdir/SOLMAN71/SYSTEM/SYB/CENTRAL/AS. </p> </body></html>

TRACE      2016-01-26 10:39:44.338 (root/sapinst) [CGuiEngineImp.cpp:902] CGuiEngineImp::acceptAnswerForBlockingRequest

Waiting for an answer from GUI

Kindly help

Regards,
AP

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Accepted Solutions (1)

Accepted Solutions (1)

former_member185239
Active Contributor
‎01-26-2016 5:50 AM
0 Kudos

Dear Andre,

Just run the below command at os level.

id smdadm

Check whether it is returning anything or not.

You need to create a user smdadm at os level as the error as it is failing to upgrade the host agaent

[ERROR] (Success) Get id of user sapadm failed.</html>).



With Regards

Ashutosh Chaturvedi

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Former Member
‎01-26-2016 6:31 AM
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Hi Ashutosh,

Thanks for your reply..

There is no smdadm user in my OS , but do you mean *SID*ADM user?

here's my *sid*adm user

uid=1000(*sid*adm) gid=1001(sapsys) groups=1000(sapinst),1001(sapsys)

Regards,
AP

former_member185239
Active Contributor
‎01-26-2016 7:19 AM
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Hi Andre,

You need to create the sapadm user. In my previous post it was typo mistake.

With Regards

Ashutosh Chaturvedi

Former Member
‎01-26-2016 8:16 AM
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Dear Ashutosh,

sapadm user allready created by installation step 1 I think, so I check below:

cat /etc/passwd

soladm:x:1000:1001:SAP System Administrator:/home/soladm:/bin/csh

sybsol:x:1001:1001:SAP Database Administrator:/sybase/SOL:/bin/csh

Allready created

Regards,
AP

former_member185239
Active Contributor
‎01-26-2016 8:23 AM
0 Kudos

Dear Andre,

sapadm user is used for saphostcontrol.

Just type the below command at OS level and paste the output.

id sapadm

With Regards

Ashutosh Chaturvedi

Former Member
‎01-26-2016 8:42 AM
0 Kudos

Hi Ashutosh,

Thanks for your help
you're right

Regards,
AP

Answers (1)

Answers (1)

mervin_joseph
Explorer
‎01-26-2016 9:29 AM
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Hi Andre,

If "sapadm" doesnot exist then it will be created during the SAP host agent installation using /bin/false shell.

In your case "sapadm" is still not yet created. Please add "/bin/false" to the list of valid login shells in /etc/security/login.cfg. so that the installer creates automatically during installation.

Please find the below snaps for your reference:

After adding please continue.

I hope this helps you

Best Regards,

Mervin Joseph

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Former Member
‎02-18-2016 4:35 AM
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Hi Mervin,

Thanks for the post. We are able to resolve similar issue with your thread.

Regards

Alen

mervin_joseph
Explorer
‎03-02-2016 3:28 PM
0 Kudos

That sounds good!

You're Welcome

Best Regards,

Mervin Joseph

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