500 ITS Error

[Former Member]

All

When I am trying to access the Bid Invitation transaction in EBP via web browser, I encounter the following error:

<b>500 ITS Error

Communication Problem: The web server extension (WGate) failed to receive a response from the ITS Web Service.</b>

Please let me know where is the problem and how to rectify it.

Regards

Reddy

[Former Member]

Did you ever get this error fixed?

500 ITS Error

Communication Problem: The web server extension (WGate) failed to receive a response from the ITS Web Service.

I am a getting the same error.

Regards,

Carla

[Former Member]

I have the same problem only with ONE transaction.

Others work good and no communication problems.

So it is not problem of WGate or AGate.

The main thing is that we have modified this transaction (BP in CRM) with EEWB.

Transaction work good in SAP GUI but ITS could not show it correctly.

Regards, Alexander

[Former Member]

Hello Alexander,

it is definitly an AGate issue.

Somehow your changes causes the Agate to fail (on this thread or completely) and thereby the agate does not respond correctly (or at all) on the request from the wgate.

Please check your agate traces (<its>/<instance>/traces) for errors around the timestamp you ran into the failure, they might be helpfull to find the problem.

After thinking this over; the second cause could be that your service (e.g. reporting) stays away in the AGate/R3 for a long time (> 10 minutes) which causes the Network interface to time-out.

Regards,

Fekke

[former_member239760]

Hi Alexander,

Is your problem solved? If so, please let me know the solution for the same.

We too facing the same problem.

Thanking you in advance

Regd,

Rajgopalan Babu

[Former Member]

Your web site extension (on IIS for example) is online?

[former_member185704]

Hello Reddy,

Is your problem solved? If so, please grant reward points to helpful SDN user postings and mark this topic as answered.

Best regards,

Henning.

[Former Member]

Hi

Problem was not solved.

We have reinstalled the ITS...

Regards

Reddy.

[Former Member]

Is the installation single host or dual host?

What is the release of ITS?

Gianluca

[former_member316351]

Is this only occurring with the Bid Invitation transaction?

Common reasons for the ITS 500 error are:

-agate is not started

-wgate has the wrong agate host name or port number

-agate crashed?

-network does not resolve agate host name correctly

You should have a look at the wgate and agate trace files to see what the error messages say.

Regards,

Edgar Chuang