Failed to sign the SAP HANA Cloud Connector certificate for account <>.

[Former Member]

Hi,

we are setting up the Hana cloud connector in our landscape and getting the below error while initializing.

can some one help me out?

below are the logs

2016-01-22 19:09:24,239#INFO#com.sap.scc.config#http-bio-8443-exec-7#          #Cannot find backends configuration file /opt/sap/scc/scc_config/hana.ondemand.com/e0401/backends.xml|

2016-01-22 19:09:24,240#INFO#com.sap.scc.config#http-bio-8443-exec-7#          #Cannot find domains configuration file /opt/sap/scc/scc_config/hana.ondemand.com/e0401/domains.xml|

2016-01-22 19:09:24,667#WARN#com.sap.scc.config#http-bio-8443-exec-7#          #Creating an sslContextProvider for account e0401@hana.ondemand.com without SSLContext. Keystore did not contain a certificate.|

2016-01-22 19:09:26,677#INFO#com.sap.scc.security#http-bio-8443-exec-7#          #New RSA keypair was generated. Key size used: 4096|

2016-01-22 19:09:26,677#INFO#com.sap.scc.security#http-bio-8443-exec-7#          #Will retrieve Connectivity CA certificate from SAP HANA Cloud|

2016-01-22 19:09:26,677#INFO#com.sap.scc.security#http-bio-8443-exec-7#          #Executing Http Get request to https://connectivitycertsigning.hana.ondemand.com:443/certificate/management/v1/trusted/ca/account/e...|

2016-01-22 19:12:35,724#ERROR#com.sap.scc.ui#http-bio-8443-exec-7#          #Preparation of tunnel certificate for e0401 account failed.

Preparation of tunnel certificate for e0401 account failed.

[Former Member · Accepted solution]

issue has been resolved, under Account Name.. we have provided tenant ID, need to provide Hana Cloud Account Name..

-Madhav

[Ulrich_Schmidt]

Hi Madhav,

are there a few more lines in the log below that error message?

Also please let me know the versions that get displayed when pressing the "About" button in the SCC UI. Sometimes the expired SSL certificates in an older Java VM are the reason for problems like this.

Best Regards, Ulrich

[Former Member]

HI Ulrich,

now we are not getting the tunnel exception but below is the issue.

below are the latest logs with the error..  so we are stuck here, what could be the root cause of this?

2016-01-26 12:08:20,572#DEBUG#org.apache.coyote.http11.Http11Processor#http-bio-8443-exec-14#          #Error parsing HTTP request header

java.io.EOFException: Unexpected EOF read on the socket

at org.apache.coyote.http11.Http11Processor.setRequestLineReadTimeout(Http11Processor.java:169)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:991)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Thread.java:812)

-Madhav

[Ulrich_Schmidt]

Hi Madhav,

looks like network problems, e.g. proxy/firewall cutting the connection or something like this.

You will have to investigate into that direction.

Best Regards, Ulrich