SLAs Solution Manager

[Former Member]

I create an incident and service request but the SLA's is not starting But if I change the priority the SLAs begins.

I assign a priority by default, I configure the service profile, response profile, SLA determination procedure, service product and assign service & response profile to service product.

I assign the service product to multilevel categorization.

[prakhar_saxena · Accepted solution]

Hi Luis,

Request you to please check some of my below posts

Incase your issue is still not resolve...please share the screenshot with the error you are facing.

Thanks

Prakhar

[rishav54]

Hi,

Have you defined the priority in minutes for response profiles.

Also for service product you have set their minutes as settings?

Check the response profile settings for default priority once again.

Thanks

Rishav