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"401 - Unauthorized: Access is denied due to invalid credentials" iOS Enrollment


I have the following problem:

During iOS Enrollment, we see very often, but not every time the Error "401 - Unauthorized: Access is denied due to invalid credentials".

If this error occours, we have some workarounds to get the device enrolled (Reload the page,Delete the safari cache or restart the enrollment etc.).

Since Monday, we have Afaria 7 SP09 installed, but the error is still there. We tried with several iPAD's with different OS versions installed.

One thing that we recognized is that this error only comes up if we try to enroll the device via the Self Service Portal and only if we have substitutions configured (user name for example). The Message appears directly before entering the substitution during the enrollment

We have this error since very long time now, but since the update it seems that the error comes up more often again.

Hope somebody can help me, I attached a screenshot to this post.

Thanks and Best regards


Former Member
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