SMD Agent e2emai.log Errors GRMG responses

[Former Member]

Hi Team, I am setting SOLMAN Technical Monitoring and Solman PI Monitoring and this error appear after setting them up.

I am in versions:

SAPHOSTAGENT 721 patch number 3

SMD agent: Version 721 patch number 330

Jan 19, 2016 8:27:15 PM [Thread[ExRun:e2emai:jobmgr_10,5,e2emai:jobmgr:ExecTG]] Error      [GrmgResultHandler$GrmgPingResult.logResponse]  response is empty

Jan 19, 2016 8:27:16 PM [Thread[ExRun:e2emai:jobmgr_4,5,e2emai:jobmgr:ExecTG]] Error      [GrmgResultHandler$GrmgPingResult.createCollectionData] MetricRef [0050568A04B11ED298FA01D3A91641E7,005056A5012002EEAD8E38C9FE6184EE] Error while parsing GRMG response

[EXCEPTION]

com.sap.smd.mai.model.collector.CollectorException: cannot parse GRMG response

  at com.sap.smd.mai.model.collector.LoggingHelper.createAndLogRuntimeException(LoggingHelper.java:189)

  at com.sap.smd.mai.model.collector.GrmgResultHandler.processResponse(GrmgResultHandler.java:214)

  at com.sap.smd.mai.model.collector.GrmgResultHandler.createCollectionData(GrmgResultHandler.java:123)

  at com.sap.smd.mai.model.collector.SAPGrmgCollector.createCollectionData(SAPGrmgCollector.java:261)

  at com.sap.smd.mai.model.collector.SAPGrmgCollector.collect(SAPGrmgCollector.java:223)

  at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)

  at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)

  at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:781)

  at java.lang.Thread.run(Thread.java:763)

Caused by: com.sap.smd.mai.model.collector.CollectorException: cannot read GRMG response

  at com.sap.smd.mai.model.collector.LoggingHelper.createAndLogRuntimeException(LoggingHelper.java:174)

  at com.sap.smd.mai.model.collector.GrmgResultHandler.processResponse(GrmgResultHandler.java:199)

  ... 7 more

Jan 19, 2016 8:43:18 PM [Thread[ExRun:e2emai:jobmgr_25,5,e2emai:jobmgr:ExecTG]] Error      cannot parse GRMG response

[EXCEPTION]

com.sap.smd.mai.model.collector.CollectorException: cannot parse GRMG response

  at com.sap.smd.mai.model.collector.LoggingHelper.createAndLogRuntimeException(LoggingHelper.java:189)

  at com.sap.smd.mai.model.collector.GrmgResultHandler.processResponse(GrmgResultHandler.java:214)

  at com.sap.smd.mai.model.collector.GrmgResultHandler.createCollectionData(GrmgResultHandler.java:123)

  at com.sap.smd.mai.model.collector.SAPGrmgCollector.createCollectionData(SAPGrmgCollector.java:261)

  at com.sap.smd.mai.model.collector.SAPGrmgCollector.collect(SAPGrmgCollector.java:223)

  at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)

  at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)

  at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)

  at java.lang.Thread.run(Thread.java:763)

Caused by: com.sap.smd.mai.model.collector.CollectorException: cannot read GRMG response

  at com.sap.smd.mai.model.collector.LoggingHelper.createAndLogRuntimeException(LoggingHelper.java:174)

  at com.sap.smd.mai.model.collector.GrmgResultHandler.processResponse(GrmgResultHandler.java:199)

  ... 7 more

[ruth_reilly]

Hello Martin, Regarding error: "cannot parse GRMG response" ; it can be related to a problem with user SM_COLL_SM1 : The data collectors for PI require authentication. For this authentication, the User SM_COLL_SM1 is used, that is created during Managed Systems configuration. When the data collector is executed, the response cannot be parsed properly, because the response contains a login page (and not the GRMG response). This usually happens, if the PW is not correct, or if the user needs to change the initial PW. This can happen, if the user was created as a Dialog user (instead of system user), or if any other security policy required PW changes. Best Regards, Ruth