SAP NW 7.4 SR2 with Oracle 12c on AIX 7.1- Installation

[Former Member]

Hi Team,

We are doing SAP NW 7.4 SR2 installation with Oracle 12c on AIX 7.1.

Installation stopped on “Deploy Java Components” phase every time and we have stopped all SAP related services and Started again.

At the time of starting we are facing memory related issue and Installation struck in Deploy Java Component phase itself.

Kindly help this, logs and screenshots attached herewith.

==========================================================================================================

An error occurred while processing option SAP NetWeaver 7.4 Support Release 2 > Oracle > SAP Systems > Application Server Java > Standard System > Standard System( Last error reported by the step: At least one prerequisite for deployment is not met. DIAGNOSIS: Execution of Deploy Controller Runner tool '/tmp/sapinst_instdir/NW740SR2/ORA/INSTALL/STD/sapjvm/sapjvm_6/bin/java -classpath /tmp/sapinst_instdir/NW740SR2/ORA/INSTALL/STD/install/lib:/usr/sap/DDC/SYS/global/security/lib/tools/iaik_jce.jar:/usr/sap/DDC/SYS/global/security/lib/tools/iaik_jsse.jar:/usr/sap/DDC/SYS/global/security/lib/tools/iaik_smime.jar:/usr/sap/DDC/SYS/global/security/lib/tools/iaik_ssl.jar:/usr/sap/DDC/SYS/global/security/lib/tools/w3c_http.jar:/usr/sap/DDC/J00/j2ee/j2eeclient/sap.com~tc~exception~impl.jar:/usr/sap/DDC/J00/j2ee/j2eeclient/sap.com~tc~je~clientlib~impl.jar:/usr/sap/DDC/J00/j2ee/j2eeclient/sap.com~tc~logging~java~impl.jar:/tmp/sapinst_instdir/NW740SR2/ORA/INSTALL/STD/install/lib/tc~je~cl_deploy.jar -Xmx256m -Ddc.api.verbose=false com.sap.engine.services.dc.api.cmd.Runner deploy -l /tmp/sapinst_instdir/NW740SR2/ORA/INSTALL/STD/deploy.lst -e stop -u lower -w safety --lcm bulk -t 14400000 --host BLRSAPEPC62 --port 50004' aborts with return code 108. Error message is 'Cannot connect[ ConnectionException ].Reason: [ERROR CODE DPL.DCAPI.1144] Could not establish connection to AS Java on [BLRSAPEPC62:50004]. Cannot establish connection with any of the available profiles: url=BLRSAPEPC62:50004 protocol=p4 (None); Reason: com.sap.engine.services.rmi_p4.P4IOException: Cannot open connection to host: 10.105.109.118 and port: 50004 Check if server is started, access point for the protocol is available, and IP/Host name is accessible on network.. Check if the host and port specified are correct and AS Java is up and running.. SOLUTION: Check '/tmp/sapinst_instdir/NW740SR2/ORA/INSTALL/STD/log/dc_log/deploy_api.0.log' and 'deploycontroller.log' for more information.). You can now:

Choose Retry to repeat the current step.

Choose Log Files to get more information about the error.

Stop the option and continue later.

Log files are written to /tmp/sapinst_instdir/NW740SR2/ORA/INSTALL/STD/.

============================================================================================================

SAP STARTUP......

Log attached : hs_err_pid8519724.txt

=============================================================================================================

Thanks and regards,

Arun

hs_err_pid8519724.txt.zip

[Former Member]

Hi All,

We have downloaded fresh dump of all Software like (SWPM,Oracle,Oracle client,Java Exports and Kernel) and starts with fresh OS. After long running in "Deploy Java Component" phase its throwing same error. Please find attached logs for the same(Error.zip) and help us.

Thanks in advance,

Arun

Error.zip.txt.zip

[Sriram2009]

Hi Arun.

On AIX OS level any ports are getting conflits?

Check this SAP KBA 1891477 error exception "com.sap.engine.services.rmi_p4.P4IOException"

Regards

SS

[Former Member]

Hi Sriram,

Thanks for your reply, We have followed given SAP Note "1891477", After renaming "server_0" to old, New folder not creating and After that issue still remains same.

Thanks,

Arun

[Former Member]

Hi Sriram,

There is no ports are getting Conflict at OS level.

Thanks,

Arun

[former_member185239]

Dear Arun,

Can you paste the log for dev_icm.

I think you have to maintain the below parameter

icm/admin_port = 6$$00 where $$ is the instance number of your system

With Regards

Ashutosh Chaturvedi

[Sriram2009]

Hi Arun.

Thanks for your information.

1. Is this firewall enable at OS level?

2.  Could you share the summary.html file

Regards

SS

[Former Member]

Hi Ashutosh,

Thanks for reply, Please find dev_icm and Inst profile.

Thanks,

Arun

dev_icm.txt.zip

DDC_J00_BLRSAPEPC62.txt.zip

[Former Member]

Hi Sriram,

No firewall enable at OS level all in single system and please find summary.html and prerequisite_checker_results.html. (Plz remove ****.html.(txt.zip))

Thanks,

Arun

summary.html.txt.zip

prerequisite_checker_results.html.txt.zip

[Sriram2009]

Hi Arun.

Thanks for your information.

I think your Java instance and AIX nim server port getting conflits you may require to select some other Java instance number from 01 to 05 or above ...

Could you check the OS Team what is the AIX NIM server port number(May be 3901)?

Regards

SS

[former_member186845]

Hello Arun,

Can you please run the command niping -v- H 10.105.109.118 and provide the output?

Additionally, can you check if the port 50004 is free? Please, run the command netstat -anp | grep 50004 and provide the output.

For the last, check if the property bindHost is set to the correct host, as describe in SAP note:

609603 - Problems with Multiple NICs and SAP J2EE Engine

Regards,

Henrique Girardi

SAP Product Support

[Former Member]

Hi Henrique,

Thank for reply, Please find output below

As per SAP note need to create bindHost ..? My host file below,

Thanks and regards,

Arun

[Reagan]

Have you set the ulimits as per the recommendations? Set the ulimit parameter for the ora<SID> and <SID>adm user to unlimited as suggested in the SAP note 323816 - AIX: User limit settings.

It looks like machine does not have sufficient memory available. First do a quick restart of the server. You can use smitty to set them to unlimited.

Restart the Oracle database. If the database starts without issues then launch the Configtool and see if it comes up and if yes then restart SAP Java stack.

If SAP fails to start then post the logs from the work directory.

[former_member186845]

Hello Arun,

Thanks for the output of the commands.

In the output of the niping command I could notice the reverse lookup is not working for your IP. Please, ask to your DNS team to configure the reverse lookup accordingly.

If the issue still remains, provide the output of the following commands:

niping -v -H BLRSAPEPC62

niping -c -H BLRSAPEPC62 -S 50004 -O (the last letter is a capital 'o', not the number zero)

Regards,
Henrique Girardi

SAP Product Support

[Former Member]

Hi Reagan,

Now Oracle and config tool are connecting. After that SAP Installation still struck at same phase.

Regards,

Arun

[Former Member]

Hi Reagan,

Please find below screenshot for configtool

[Former Member]

Hi Henrique,

Sorry, In last screenshot i was mentioned niping with wrong IP. Now find niping below and DNS added.

Thanks and regards,

Arun

[Former Member]

Hi Henrique,

After OS level restart we have tried with "Run from old" Option, Still issue remains same.

Regards,

Arun

[Reagan]

If the database is up and running then start the SAP system from the OS level manually instead of retrying from sapinst. Switch to <SID>adm and start the instance manually.

If the instance fails to start then check the logs under the J<nn> and SCS<nn> work directories.

[Former Member]

Hi Henrique,

Please find output after DNS configure the reverse lookup.

Thanks and regards,

Arun

[former_member230159]

please see note 1925352 - How to check the access points (or ports) being used by a live SAP J2EE server

also see his below note :

2144764 - INPUT-USER-CREDENTIALS: Error while trying to get initial context

best regards,

Manjunath Hanmantgad

[Former Member]

Hi Manjunath,

We have checked give SAP Note, Still issue same.

Thanks and regards,

Arun

[former_member182657]

Hi Arun,

Could you re-share updated error log file hs_err_pid<instance>.log ?

Regards,

[Former Member]

Hi Gaurav,

After OS level restart SAP started and Installation error still same.

[Former Member]

Check the process list and it state and if java engine is not started successfuly check dev_/std_ files in work directory.

[Former Member]

Hi Roman,

Please find below screenshot for Java instance status

[former_member182657]

Hi Arun,

Once again i would suggest you to re consider previously mentioned KBA & resolution point 9 also from the same to retry the phase.

Regards,

[Former Member]

Hi Gaurav,

As per SAP Note 323816 - AIX: User limit settings

We need to change value @ OS level ?

[former_member182657]

Hi,

Could you check with command ulimit -u unlimited & share result for ulimit -a ?Additionally try to restart the complete system once to re verify.

Regards,

[Former Member]

Hi Gaurav,

We have take SAP and OS level restart, Please find output below,

[Sriram2009]

Hi Arun.

Could you share the full sapinst log

Regards

SS

[Former Member]

Hi Sriran,

Log size is around 30MB, Here I'm zipped log and renamed to sapinst.zip.txt, After downloading rename and remove .txt -> sapinst.zip

Thanks and regards,

Arun

sapinst.zip.txt.zip

[Former Member]

As already mentioned first adjust user limits according to SAP Note 323816 - AIX: User limit settings.

[Former Member]

Hi Roman,

Thanks for reply, We have adjusted limits and OS level restarted.Still issue same.

[former_member230159]

tried to rename but getting garbage characters (if anyone else has able to download the text please uploa it here again !!)

please try to reupload here again

best regards,

Manjunath

[Sriram2009]

Hi Arun.

Are you able to ping the local IP & name? I think you may require to add the local host enter. Could you check tell us.

Regards

SS

[Former Member]

Hi Sriram,

Host entries already maintained, Getting replay for HOST & IP

Thanks and regards,

Arun

[Former Member]

Hi,

Please find attachment remove *****.txt -> sapinst.zip -> Unzip.

Regards,

Arun

sapinst.zip.txt.zip

[Former Member]

Hi Manjunath,

Unable to attach log size around 30MB.

Thanks and regards,

Arun

[former_member182657]

Additionally suggest you to follow SAP KBA  1857521 - SAP JVM crashes due to native memory allocation issues

Hope this will help you.

Regards,

[former_member182657]

Hi Arun,

Have you checked with following from the log file mentioned.

#   The system is out of physical RAM or swap space
#   In 32 bit mode, the process size limit was hit
# Possible solutions:
#   Reduce memory load on the system
#   Increase physical memory or swap space
#   Check if swap backing store is full
#   Use 64 bit Java on a 64 bit OS
#   Decrease Java heap size (-Xmx/-Xms)
#   Decrease number of Java threads
#   Decrease Java thread stack sizes (-Xss)
#   Set larger code cache with -XX:ReservedCodeCacheSize=

Regards,

[Former Member]

Hi Gaurav,

Thanks for reply,

We have checked, Sufficient RAM and SWAP is available in system.

[Sriram2009]

Hi Arun.

1.  Have restart the full system and then check the same phase?

2. Check this SAP KBA 1868308 - Deployment error with "Could not establish connection to AS Java on [P4://<hostname>:<port...

Regards

SS

[Former Member]

Hi Sriram,

Thanks for reply,Yes we have tried SAP & OS level restart too. As per SAP Note 1868308 says about access the Visual Administrator , In our case NW 7.4 Java stack. Even config tool also not opening.