Credit Memo request...

[Former Member]

Dear friends,

When we are processing RE type order , we create returns dly, return goods issue and then VF01 which generates a Credit Memo.

Then in which case do I have to use the CR type? And this has to be w.r.t invoice?

Can some one clear my doubts?

Thanks in advance.

[Former Member · Accepted solution]

Hi Adi,

when a customer sends the goods back we treat this process in Returns which u r quite aware.

say, the customer did not return the goods back may b bcause of the cost of sending the goods back involves more money in such a case he informs the bussiness abt the damage of goods. in such scenerios we create a credit memo request w.r.t invoice then we give credit note(invoice) here no returns delivery is required as we have nt received any goods physically from the customer.

hope it helps,

cheers,

anil.

[Former Member]

Friends

With regards to Credit Memo Request, my doubt is that when it is possible to create sales returns (RE) and create create memo against sales returns order (without goods receipt) then why do we require Credit Memo Request?

Sarab

[Former Member]

Hi Sarabjot,

For Sales Retrurns(RE): When the customer doesn't require some part of goods he received because of defects or any other cause, those he wants to send back. In this situation we need to get the goods from customer. So, we have to create RE with reference to Invoice.

For Credit Memo: When the goods are overpriced, we have to create credit memo request with reference to Invoice. In this situation, no need to pick the goods from customer (goods receipt).

If it clears reward.

Regards,

Bhaskar.K

[Former Member]

Flow : with goods receipt

INvoice->REturns->Delivery(PGReceipt)--->Credit Memo

(Billing) (Sales Doc) (Del) (Billing)

Without goods receipt

Invoice---> CRedit Memo Req ---> Creditmemo

(Billing) (Sales Doc) (Billing)

[Former Member]

Hi !! Adiraj,

You would use order type RE when the customer returns some goods, but in cases our product is rejected from the customer & asking the customer to send the product back may not be feasible in some cases.

Like the cases of transportation cost of getting the product back is very high. the product is very small & it is not practical to get the product as returns, we would not use order type RE rather we would process the Credit Memo from a Credit memo request, order type CR.

Provide your feedback.

Regards,

PATHIK

Message was edited by:

Pathik Pandya

[Former Member]

Hi,

credit memo request is raised when an invoice raised on customer is overpriced in those cases company raises creditmemo request for the difference amout and with reference to creditmemo request creditmemo is raised, finally difference amout will be credited to customer account, u can raise creditmemo request with out reference to a faulty invoice, but when u raise creditmemo request with reference faulty invoice it ensures that price discrepency doesnot occur during copying, and also u can see document flow in which u find faulty invoice no.

with regards,

kirankumar vemula

[Former Member]

Hi,

A credit memo request is a sales document used in complaints processing to request credit for a customer.

Use

If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.

The system uses the credit memo request to create a credit memo.

Structure

A credit memo request is another type of sales document like a standard order

Hope it helps. From Sap library.

Thanks

Sadhu Kishore