First Response By calculated to a time before start of availability

[cibeleaguiar]

Dear Experts,

Considering following configuration:

Priority: High

SRV_RF_DURA: 1h

SRV_RR_DURA: 16h

Availability times as:

The "First Response By" was calculated to a time before the start of service, 08:00:

What could be wrong?

[prakhar_saxena · Accepted solution]

Hi Cibele

have you tried below already(pasted here from here https://websmp207.sap-ag.de/~sapidb/011000358700000789962012E)

this should resolve

Thanks

Prakhar

[cibeleaguiar · Accepted solution]

Problem stopped. Maybe I did something wrong.