GRC AC_ Email Notification ARA

[Former Member]

Hello,

Could you help me with the following issue:

We created a new control mitigation and this need to be approved by control owner. The behavior is the following:

The control owner reveived the notification in SAP NWBC and can approve or reject the request, however in inbox doesn't receive any e-mail, and if we check the t-code SOST when we make this new control, the e-mail not appear. I think the configuration is correct. I sent some prints of set.

For the other processes the e-mails are working fine.

Thank you.

Regards,

Inês Costa

[alessandr0 · Accepted solution]

Dear Ines,

did you activate all the notification templates in SE61/SE63? A good reference for finding the issue is the MSMP debug log which must be activated. Please use the SCN search to find how to set this up.

Let us know.

Regards,

Alessandro

[Former Member · Accepted solution]

Hello Alessandro,

Thank you for your help.

We following your suggestion, but unfortunately we can't receive the e-mail.

We activate log, and the log shows the following:

So, because the body document was not found, we went to SE16 and delete the ZGRAC_MSMP_MITCNTRL_NEWWRK_1 and we create a new one with the same name.

After that, in SE61 we change the body of document(Before that, we also delete the Object Document here), we saved and activated. To finish we went to GRFNMW_CONFIGURE_WD and checked if the association was correct and we saved and activated.

Is missing a set point ?

We did the same thing to approve and reject, and for this, is working fine.

Regrads,

Inês Costa