User unable to login

[rituraj0091]

If user is not able to login through GUI and database is running and up & status is mount. In that condition what should to do.?

[feng_shi · Accepted solution]

Hi,

Please check following CST wiki pages:

SAP Startup Troubleshooting Guide for Netweaver Application Server - Application Server Infrastructu...

Decision tree - Application Server Infrastructure - SCN Wiki

Thanks and best regards,

Shi Feng

[rituraj0091 · Accepted solution]

Hi Feng,

Thanks for the great information.

Regards

Ritu Raj

[former_member200876]

Hi Ritu

first check GUI application connection proprieties  ( IP , SID , Instance number )
you can check login with the same user ID from another machine

you should be sure that the user not locked ( SU01 )
you should be sure that the user not actually login ( SM04 )

BR.
M. Ezzat

[rituraj0091]

Hi Ezzat,

Now the problem is resolved after taking restart of database and application. Thank you for your great comment.

Regards

Ritu raj

[former_member209925]

Hi Ritu,

1.In this above condition you have to login to your SIDADM and

Execute cmd with administrator privilege

navigate to  the profile directory

and execute dpmon pf=instance profile name.

you will see all work process check whether is it on HOLD state if it is in hold state kill / restart the wp

2.If problem still persists open your instance profile from notepad or notepad+ and check

login/disable_password_logon=2

if it is in 2 user logon is not possible via gui ,you have to change to 0

Make sure you have backup of profile parameter files before you change the value.

Regards,

saharoon.s

[Sriram2009]

Hi Ritu

1. SAP Instance started?

2. Is the any issues in the network connection? Are you able to ping the Sap system from the client host?

Regards

SS

[rituraj0091]

Hi Sriram,

instance is started. and unable to ping the SAP system from the client host.

Regards

Ritu Raj