App crash in IPAD using SAP BI Mobile to view Dashboards

[former_member198540]

Hi Guys,

Actually we facing this wire issue when we try view only dashboards in IPAD device, btw the error dont appear when use Webi Reports.

details:

iOS= last Updated version

SAP BI App = 6.3.8.4 (524587)

SAP BI Server= 4.1 SP5

Ipad connection throught = WIFI and VPN

This is the IPAD log with error:

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2016-01-08 14:40:14.590 SAP BusinessObjects Mobile[217:72680] rootdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_C' exists!!!

2016-01-08 14:40:14.593 SAP BusinessObjects Mobile[217:72680] favdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_F' exists!!!

2016-01-08 14:40:14.595 SAP BusinessObjects Mobile[217:72680] newInfospaceExplorationDir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_I' exists!!!

2016-01-08 14:40:14.630 SAP BusinessObjects Mobile[217:72680] Erreur SUP decryption:Does Not Exist

2016-01-08 14:40:14.630 SAP BusinessObjects Mobile[217:72680] no connection file found. creating empty array

2016-01-08 14:40:22.666 SAP BusinessObjects Mobile[217:72680] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:40:22.672 SAP BusinessObjects Mobile[217:72680] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:02.864 SAP BusinessObjects Mobile[217:72680] [group: com.sap.mobile.maf.tools.ios] [artifact: MAFZipHelper] [version: 1.208.0] [buildTime: 2015-04-30 20:42] [gitCommit: 98b3e845d178a19284ed187f2ddca5386c44c1a4] [gitBranch: origin/fa/rel-1.208]

2016-01-08 14:41:06.091 SAP BusinessObjects Mobile[217:72680] -[XCViewerAPI NativeCall_setDashboardIsReady:]: unrecognized selector sent to instance 0x14d36d10

2016-01-08 14:41:06.114 SAP BusinessObjects Mobile[217:72680] application terminated abnormally: 20160108144106

exception.reason -[XCViewerAPI NativeCall_setDashboardIsReady:]: unrecognized selector sent to instance 0x14d36d10

The program halted with the following reason and call trace

: 0   CoreFoundation                      0x21bf4007 <redacted> + 150

1   libobjc.A.dylib                     0x302b1c8b objc_exception_throw + 38

2   CoreFoundation                      0x21bf9409 <redacted> + 0

3   CoreFoundation                      0x21bf7327 <redacted> + 714

4   CoreFoundation                      0x21b26e78 _CF_forwarding_prep_0 + 24

5   SAP BusinessObjects Mobile          0x002d6aa3 __52-[XCViewerAPI fetchCommand:withWebView:andArtifact:]_block_invoke + 354

6   WebKit                              0x25c38167 <redacted> + 426

7   WebKit                              0x25cc7a11 <redacted> + 28

8   WebKit                              0x25cc3821 <redacted> + 100

9   WebKit                              0x25ccd1a1 <redacted> + 6072

10  WebKit                              0x25c10775 <redacted> + 92

11  WebKit                              0x25ceb937 <redacted> + 14

12  WebKit                              0x25bb5331 <redacted> + 84

13  WebKit                              0x25bb6bf3 <redacted> + 86

14  JavaScriptCore                      0x23111745 <redacted> + 296

15  JavaScriptCore                      0x23111b9b <redacted> + 22

16  CoreFoundation                      0x21bb9faf <redacted> + 14

17  CoreFoundation                      0x21bb93bf <redacted> + 218

18  CoreFoundation                      0x21bb7a25 <redacted> + 772

19  CoreFoundation                      0x21b04201 CFRunLoopRunSpecific + 476

20  CoreFoundation                      0x21b04013 CFRunLoopRunInMode + 106

21  GraphicsServices                    0x294c3201 GSEventRunModal + 136

22  UIKit                               0x252d0a09 UIApplicationMain + 1440

23  SAP BusinessObjects Mobile          0x0004d5d7 main + 86

24  libdyld.dylib                       0x30863aaf <redacted> + 2 

2016-01-08 14:41:06.122 SAP BusinessObjects Mobile[217:72680] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[XCViewerAPI NativeCall_setDashboardIsReady:]: unrecognized selector sent to instance 0x14d36d10'

*** First throw call stack:

(0x21bf3fef 0x302b1c8b 0x21bf9409 0x21bf7327 0x21b26e78 0x2d6aa3 0x25c38167 0x25cc7a11 0x25cc3821 0x25ccd1a1 0x25c10775 0x25ceb937 0x25bb5331 0x25bb6bf3 0x23111745 0x23111b9b 0x21bb9faf 0x21bb93bf 0x21bb7a25 0x21b04201 0x21b04013 0x294c3201 0x252d0a09 0x4d5d7 0x30863aaf)

Could not create a sandbox extension for '/'

libc++abi.dylib: terminating with uncaught exception of type NSException

2016-01-08 14:41:28.344 SAP BusinessObjects Mobile[221:73029] rootdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_C' exists!!!

2016-01-08 14:41:28.344 SAP BusinessObjects Mobile[221:73029] favdir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_F' exists!!!

2016-01-08 14:41:28.345 SAP BusinessObjects Mobile[221:73029] newInfospaceExplorationDir cache ' /var/mobile/Containers/Data/Application/340F3C1C-B994-4EFC-8863-DFDAAFEC09C5/Library/EV_I' exists!!!

2016-01-08 14:41:28.364 SAP BusinessObjects Mobile[221:73029] Erreur SUP decryption:Does Not Exist

2016-01-08 14:41:28.364 SAP BusinessObjects Mobile[221:73029] no connection file found. creating empty array

2016-01-08 14:41:36.104 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:36.109 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:53.589 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:41:53.594 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:42:00.724 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

2016-01-08 14:42:00.729 SAP BusinessObjects Mobile[221:73029] |E|:1, [ConnectionFactory.m createConnectionHelper: 49] creating connection helper for sample documents' listing

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The error just appear when we try open Dashboards, save with option for Desktop and Mobile.

[Former Member · Accepted solution]

Make sure you are not using Data Manager, Dashboards currently support only data manager connections defined using Query Browser as Live Data connections.