User Authentication logon failed issue in nwa and portal.

[former_member198774]

Hi All,

We are  unable login into NWA and PORTAL home page due to "Authentication failed issue."

Please check attached error details and help me to fix the issue.

Regards

Vijay.

[Sriram2009]

Hi Vijay.

1. Have you tried in different browser?

2. Is it happen one user or all ?

3. Could you check the user id status is it locked?

4. Refer the trace log to find the root case

Regards

SS

[former_member198774]

Hi Sriram,

Thanks for  your reply,

it's happening all users facing same issue.

So we have analysis Security.log file and found the root cause i.e is SAPLogonTicket as expired so we generated new ticket and fix the issue.

Thanks&Regards

VijayBhaskaReddy.

[former_member198774]

Hi Shiram,

Thanks for ur reply,we got a solution for above issue.

Cause : due to expired the logon tickets so we have create logon tickets.so not it is working fine.

Thanks&advanced,

Vijay.

[former_member189220]

Hi Vijay,

I believe this is not the correct discussion space for this issue.

However I would like to give you some hints:

1. In case you have implemented SSO please make sure your login Ticket stack is like this:

EvaluateTicketLoginModule                                                 SUFFICIENT

BasicPasswordLoginModule                                                 REQUISITE

CreateTicketLoginModule                                                     OPTIONAL

More details how to create it in:

The JAAS Login Modules are explained here:

Login Modules

http://help.sap.com/saphelp_nw74/helpdata/en/65/f66e424925c253e10000000a1550b0/content.htm?frameset=...

Please refer to page Login Module Configuration - Control Flags:

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/4d65ed90-0201-0010-3aba-9209836e8...

2. If you do use more complicated logon module stack (f.a. SPNEGO or SAML2) you will have to change the ticket accordingly:

Single Sign-On with SPNego (NWAS Java)

http://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=72940

Single Sign-On with SAML 2.0

http://wiki.scn.sap.com/wiki/display/Security/Single+Sign-On+with+SAML+2.0

3. When you post your question in the SSO forum please create a diagtool trace for authentication and attach it (or at least quote the relevent errors).

Best Regards

[former_member198774]

Hi Milen,

Thanks for your quick Response,

we have check the above points that are all correct state,

yesterday we have analysis the security.log file in usr/sap/j2ee/server0/log/system/security path and found the solution i.e is SAPLogonticket as expired so we have re generate the new ticket and start logon into portal it's working fine.

Thanks&Regards

Vijay