on 01-05-2016 6:17 AM
Hi Experts,
I have checked we can create Multi Customer Solution (MCS) into Partner Development System. I have some query regarding the solution as well as system. Please help me to clarify or understand.
1) How many Multi Customer Solution (MCS) we can create in Partner Development System ?
2) In Partner Development System Can we create Customer Specific Solution and Solution Template ?
3) If I have created Multi Customer Solution(MCS) into partner development system so can we create Customer Specific solution or Solution template into same system and How many , Is there any restriction to create any type of solution ?
4) Is there any limitations In Multi Customer Solution or its same as customer specific solution?
5) What is difference between Multi Customer Solution and Solution template ?
Please help me to understand my query because I didn't find any document regarding Multi Customer Solution (MCS).
Regards,
Mithun
Hi Mithun,
though I am no expert, I will try to answer as good as I can since we have some MCS in development.
First, please be aware that not you but SAP creates Multi Customer Solutions in your development tenant. They come with a yearly certification fee.
Best regards,
Ludger Bünger
--
custom development with all4cloud.de
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Hi Ludger Bünger,
Can you please help me below few questions:
1) What is prerequisite before create MCS?
2) Do I need to request to SAP via Incident or any other way to do that ?
3) Do you have any document How to do and what to do?
Please help me regarding my above query.
Regards,
Mithun
Hi Ludger Bünger,
I have some more questions about MCS.
e.g We have 1 MCS into Partner Development System called "YMCS_DEMO" and
We have below objects included into *YMCS_DEMO"
-> Screen1
-> Screen2
-> Screen3
we have 3 customers (clients) CUSTOMER1 , CUSTOMER2 and CUSTOMER3 contact to us and they want buy created solution "YMCS_DEMO"
CUSTOMER1 want YMCS_DEMO and we have created Installation key for CUSTOMER1 and uploaded into there Production system.
Now CUSTOMER2 want that YMCS_DEMO but with new screen called "Screen4" apart from available screens ( Screen1, Screen2, Screen3 ) Now how to achieve this for CUSTOMER2.
Now CUSTOMER3 want that YMCS_DEMO but with new screen called "Screen5 and Screen6" apart from available screens ( Screen1, Screen2, Screen3 ) Now how to achieve this for CUSTOMER3.
below are the scenario :
CUSTOMER1 CUSTOMER2 CUSTOMER3
Screen1 Screen1 Screen1
Screen2 Screen2 Screen2
Screen3 Screen3 Screen3
Screen4 Screen5
Screen6
Now my questions as below regarding this scenario :
1) When we create any MCS solution how to handle if different requirement coming from different customer?
2) When we create Patch Solution for MCS then that patch solution applicable to all customer or specific customer?
3) When CUSTOMER1 need some changes into MCS and we have created patch and uploaded into CUSTOMER1 system after that CUSTOMER2 want some change into MCS where I need to do changes, In Original MCS or patch version that we have created for CUSTOMER1?
Regards,
Mithun
Hi Mithun,
Here are few comments to clarify your questions.
1. One cannot enhance MCS once it is deployed to the customer's tenant. MCS is meant to implement specific requirements for Multiple customers.
2. The patch is applicable to all the customers using the original MCS.
3. In general, if you are looking for addressing specific requirement of a customer then Customer specific solution is the one to go with. If you want to reuse some functionalities with multiple customers and add specific implementation for each customer then you could think of the Solution template. If you want to implement specific requirements for multiple customers then MCS is the one to go with.
Suggest you to discuss with your SAP partner contact to dicuss your usecase in detail before identifying the type of solution you need to build.
Regards
Kumar Raj
Hi Mithun,
Multi Customer Solutions are not designed to distribute customer specific versions designed only for a specific customer.
Having said that, at some point you have to deliver the complete code to all customers eventually (assuming you dodn not want to leace one customer on an old patch version forever).
Thus to achieve different behaviour you have to use Scoping or other methods of configuration to disable specific features for other customers.
If the requirements differ in such a way that you cannot handle them in one solution (either using scoping or other custom configuration screens/BOs) then Multi Customer Solutions are the wrong tool and Solution Templates in combination with customer specific solutions might be better suited.
Now to answer your question:
I hope this cleared up some questions.
Best regards,
Ludger
--
Custom cloud development with all4cloud.de
Is that possible to create patch of MCS in customer tenant ?
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