SOLMAN 7.1 SP11 ITSM : EMAIL Configuration with a fixed SENDER

[abhijeet_singh2]

Hi Experts,

Currently, I am working on a ITSM configuration. Configuration is complete, but since the users are going to be from multiple email domains, I need to ensure all the ITSM communication is from a fixed sender : SOLMAN_ADMIN.

Requirement is :-

1. Email to reporter at the time of status change by SOLMAN_ADMIN
2. Email to processor at the time of status change by SOLMAN_ADMIN
3. Email to assigned group at the time incident is assigned by SOLMAN_ADMIN with details of reports etc. The group email should be like a SAP's distribution list.

Action taken so far :-

• In Action profile SMIN_STD, action definition "SMIN_STD_MAIL_PROCESSOR" & SMIN_STD_MAIL_FORM has been activated.
• ZMIN is mapped to action profile SMIN_STD.
• SMIN_STD_MAIL_REPORTER & SMIN_STD_MAIL_PROCESSOR has been modified for "Schedule Condition" as &STATUS_CHANGE& = X

                 ref :-

• BPs of users are maintained with email ids.

Issue as of now:-

1. Emails are getting triggered but by the requestor's id but not from solman_admin.

2. At times even the email was not getting triggered which i addressed by note : 1521582, but still even in scot the mails are not visible.

Kindly advise on the issue, my last resort will be to raise an oss message.

Thanks

Abhijeet

[former_member186154]

Hello Abhijeet,

If you use MAIL FORMS instead of SMARTFORMS then you will have the Option to provide a Default Sender.

Check whether MAIL FORMS is a viable option for you.

Regards,

Kathir