Display Problem in Attached Documents Using Desktop Link

[Former Member]

Hi Experts,

I have attached some documents (format like: .DOC, .DOCX, .TXT, .XLS, .XLSX etc) using Desktop Link (Drag & Drop) to a particular business transaction. But the attached documents are not displaying when I want to see them. Only .DOC file is opening. Other files are giving error during displaying. For reference I have attached the screenshot of the error during open the .DOCX file. 

Please guide me how I can overcome this display problem.

Regards,

Optimus

[Former Member]

Hello ,

This looks like Microsoft issue.

have you tried to open the documents from other desktop with different MS office version.?

If not ....try from other system.

You can refer Microsoft site for similar issue.

Regards
Anand

[Former Member]

Hi Anand,

Thanks for your suggestion. Tried with different MS office version. But still facing same error.

If is there any other way, please suggest.

Regards,

Optimus

[SSB]

Hello ,

Can you check if the MIME type of the documents is correct ? You have to check on the Content Server, and SAP application level.

Regards

S S B

[Former Member]

Hi S S B,

Thanks for your suggestion. I have selected correct MIME, only one Document type is created for attach DOC file. I have checked the same in OAD5 and OAC2. Anything need to cross check or modification is required to resolve this retrieval attached document please suggest.

Thanks,

Optimus

[SSB]

Dear Optimus,

Does it happen with all the files or only DOC files ?

Regards

S S B

[Former Member]

Dear S S B,

It is happening with all type of Document Classes. Not specified DOC file.

Regards,

Optimus

[Former Member]

Hi,

Can you please check following SAP note :-

SAP Note 2033319

Regards

Anand

[Former Member]

Hello Optimus,

If the issue resolved.

Regards

Anand

[Former Member]

Dear Anand,

The process is on hold position from Client Side. I am also waiting for their reply.

Regards,

Optimus