CHARM email Notifications

[former_member206167]

Hi dear Gurus,

   We have Solution Manager 7.1 SPS11 and now we are using CHARM, we have following groups:

REQUESTERS

DEVELOPERS

TESTERS

APPROVER

CHANGE MANAGER

IT OPERATOR

I need detailed instructions on how to send and email notification when you receive a request for develop (DEVELOPER)

Request for Test (TESTER)

Request for approve a change (APPROVER)

Notification on Status Change (CHANGE MANAGER)

Notification on Tasks (IT OPERATOR)

Notification when request is complete (REQUESTER)

Thank you so much

[prakhar_saxena]

Hello Jose,

Now a days we have a fantastic approach for email in ChaRM and known as Mail forms replacing smartforms

you can check below link for more insights for the same.

Mail Forms in CRM Marketing - CRM - SCN Wiki

Sending e-mails in Change Request Management - Solution Manager - SCN Wiki

all the above are very step by step and will help you to achieve it

all the best

Thanks

Prakhar

[former_member206167]

Prakhar all information is unclear for me.

   I  copied a smartform in Tx. smartforms

How can I determine wich Processing Class and Processing Method to use?

Thanks in advance

[prakhar_saxena]

Hello Jose,

Approach is different now and you don't need a new class or method etc for processing it.

Create a new Mail form in Service Operations

Use the standard ChaRM email action by copying it ...there won't be any class only method 'SEND_MAIL_WITH_MAIL_FORMS'

provide your mail form here

create a scheduling/start condition for the same.

Thats't you are done.

it is much more simplified and above approach will be helpful.....pls check below again its has all the steps

one important point, as mentioned you while creating ur mail form take care of URL(Point 6.2)

thus, no need to create a new smartform but mail form

hope this helps and feel free to connect further

Thanks

Prakhar

[prakhar_saxena]

Hi Jose,

Is the issue fixed now....let us know if you struck somewhere

thanks

Prakhar

[former_member206167]

Hi dear Prakhar thanks so much for your kind Help. I'm almost done, Sending notifications is now working, but emails are empty.

    I found this blog, but I'm stucked in Step 1) Creating custom fields to appear in the mail form           bucause I can't see how to Create a custom structure containing the fields needed in your mail form.                                 

Thanks in advance

[rishav54]

Hi

Also you can create the smartforms. Check below links

http://scn.sap.com/message/2766979#2766979

thanks

Rishav

[former_member206167]

Hi Rishav thanks for answering, I'm almost done using mail forms, just need help regarding point:

Step 1) Creating custom fields to appear in the mail form

Create a custom structure containing the fields needed in your mail form. For example, this one contains business partners, textbox contents, and other fields.

from Blog

[rishav54]

Hi Jose

Yes, please let me know what help you require regarding this.

You need to create the structure in SE11.

Add the custom fields as directed in the link.

Thanks

Rishav

[Former Member]

You can not replace smartforms everywhere!

[Former Member]

Hello!

Please refer to these links:

Regards, Diana