SRM - wrong reversal document number

[Former Member]

Dear gurus,

We are facing an issue - quite strange, actually - in which I think I do need your support.

Our user deleted a Confirmation and created a Reversal Document.

But we have realized that the reversal document number and date is the same as confirmation.

It's a very weird behavior!.  Has anyone faced something similar?.

It would be nice and I'd reward you if you would give me some clue about it.

Thank you so much!.

Raúl

[laurent_burtaire]

Hello Raul,

Raúl Daimiel wrote:

(...)
Our user deleted a Confirmation and created a Reversal Document. 
(...)

A confirmation cannot be deleted before being canceled or returned.

When cancelled (or returned), a new document is created...

So, i have no idea how process you described could be possible...

Regards.

Laurent.

[Former Member]

Dear Laurent,

THANK you very much for your help and your comments. .

Yes, it's quite strange that behavior. Find below the S.C document flow.

Maybe the solution might be to delete 'from backwards''???.

Kind regards.

Raul

[laurent_burtaire]

Hello,

issue concerns service entry sheet, not confirmation.

I do not know exactly how SES are managed in SRM and how, once created in ECC, the good receipt is generated in ECC by this ECC SES...

Regards.

Laurent.

[Former Member]

Dear Laurent,

The Entry sheet and Reversal document in KSRM is the same. This issue is very strange. The requester wants to cancel the PO and SC.

I have checked in the backend system and te reversal document is correct. That means that all the good receipt has been cancelled. And in KSRM, the confirmation has been cancelled as well..

I'm not sure, in this condition, if there is any issue when requester cancel PO and SC. Maybe you could give me a clue about how may I proceed.

Thank you so much for your help in advance.

Kind Regards.

Raúl

[laurent_burtaire]

Hello,

this seems to be the SAP SRM standard process.

If any other user has a clue...

Regards.

Laurent.