Re-route work item from firefighter user's inbox back to controller's inbox if no response
Customer want to have firefighter log review workflow to check the work item stays in firefighter user's inbox for more than certain days without response be routed back to controller automatically. We tried setup two stages in default path. One for re-route and one for escalation but controller has to approve request twice if so. Is there anyway to set this up with BRF rule to check the age of firefighter log review work item?