Pre-authentication information was invalid (24)

[ashokkandikanti2]

All,

Please help

Environment: BO XI 3.1 SP5

OS: Windows Server 2008 R2

Manual login works fine (Windows AD) however SSO does not work. I keep getting the following error.

Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)

Also, STD.Out log file shows the following error

Pre-authentication information was invalid (24)

Please let me know if you need more information. Thanks

[vijay_kumar49]

Pre-Authentication information was invalid (24) : Check if the password was incorrect for the user account or the user name was incorrect.

Please refer this document . it may be useful Pre-authentication information was invalidand  Note 1794675:Common Kerberos Error messages and their Explanation

Kindly let me know if you need any more information

[former_member279776]

Hello,

Thank You for your advice! We solved problem with KBA 1730540.

Before that we had the same problem:

Environment: BO 4.1 SP7 P4

OS: Windows Server 2008 R2

Active Directory (AD) Single Sign On (SSO) was configured for QAAWS using SAP Note:1203218, 1646920 and AdminGuide. SSO worked for BILP, manual login worked fine (Windows AD) for QAAWS, however SSO for QAAWS didn't work.