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Cancel Instance - Problem with line items - user goes to SM12

Hi Gurus,

Doing a request for a new user, or new role in Quality and DEV environment everything has the same data and goes without a problem.

When I try to Cancel the instance, in DEV environment, it is possible, but in Quality, the error in the attach file occurs, saying that I have a problem with the items in the request, and after that, the user goes directly to the block table, SM12, making it impossible to cancel the instance, even if I force it.

Does anyone knows the problem? Or some solution/configuration that might be different?

Thanks in advanced,

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