Help -> Create Support Message -> Information captured

[shubhra_prasad]

Hi,

When we create a service desk message using 'Help -> Create support message' menu in any system in the landscape (that is connected to Solution Manager system), i know that the information that is automatically captured is the system details like SID, installation no., installed software components along with the transaction that the user is in currently and user ID.

However, if we also want the error (for which the user is creating the support message) that is encountered while running the particular transaction be also captured..then is there any standard configuration that can be done?

If yes, then could you please guide on how it can be done?

If not, then is it possible to do it with any BAdi or code changes?

Regards

Shubhra

[Former Member · Accepted solution]

Hi Shubhra,

there is no standard way to do this.

But you can implement BADI SBCOS001 in the satellite system, where you can change the longtext of the message before it is sent to the solution manager.

Best Regards,

Christoph