Upgrade to Lumira 1.29 causing error

[Former Member]

Hey

we have upgraded to Lumira 1.29 client and server

everything is working except being able to download to Lumira client or open file in the client from the BI launch pad.

we keep getting a error saying "The file name does not exist" when we try open an uploaded file.

any ideas?

[TammyPowlas · Accepted solution]

Did you update to 1.29.3 ?

Which version of BI platform are you on?

[Former Member · Accepted solution]

Hey Tammy,

we upgraded to 1.29.3

BI platform is 4.1 SP6 - version 14.1.6.1760

[TammyPowlas · Accepted solution]

Could you check your Lumira Preferences > Network settings?  Is everything good there?  Maybe use the camera to upload a screen shot of that?

[Former Member · Accepted solution]

[TammyPowlas · Accepted solution]

That looks good to me; I am hoping other community members can offer some guidance or ideas

[Former Member · Accepted solution]

Error message actual reads

"The file name is invalid" to be super specific - have tried uploading new files etx it works fine saving up to launch pad - just will not head back the other way

[TammyPowlas · Accepted solution]

Hi - there was a SAP Note/KBA issued December 2nd that covers this:

http://service.sap.com/sap/support/notes/2252052

Please have a look and see if the cause identified is your issue

Thank you for the screen shots  - that helps alot

[Former Member · Accepted solution]

Tammy

Many thanks for sharing - will update you tomorrow on the findings

Best

Matthew

[Former Member · Accepted solution]

Worked a treat

thanks so much Tammy

best

matt