error reading job log in sm37,failed to diaplay job log.Please suggest how to troubleshoot.

[Former Member]

error reading job log in sm37,failed to diaplay job log.Please  suggest how to troubleshoot.

[Former Member · Accepted solution]

There were two Application servers on that SID. The job log was only viewed from the application server where it was executed since the /sapmnt/sid/ was not globally mounted & the job log was not in sync.

[former_member204556]

Hi,

Joblogs are stored on a filesystem not in the SAP database.

The problem will probably be there.

Possible reasons are :

1/

The filesystem used to store the joblogs is full.

2/

You are running multiple application servers on different host and the global filesystem containing the joblogs is not mounted on every host.

3/

The SAP system is refreshed or moved to another host and the global filesystem containing the joblogs was not copied.

4/

Someone deleted the joblogs in the filesystem ! ! !

Filesystem (directory) on UNIX where you will find the joblogs is :

/sapmnt/<SYSID>/global/xxxJOBLG

Replace <SYSID> with your system ID and xxx by the client.

On the global fileystem there is a directory per client containing the joblogs.

[feng_shi]

Hi,

For job log troubleshooting, I believe you will get the answer from following wiki page:

Job Log - Typical issues - Application Server Infrastructure - SCN Wiki

Meanwhile, there is job wiki:

SAP Background Processing - Application Server Infrastructure - SCN Wiki

I believe you will get benefit from it when you have job(BC-CCM-BTC) issues.

Best regards,

Shi Feng

[alwina_enns]

Hello Danashree,

a possible cause is described in the note:

http://service.sap.com/sap/support/notes/1936215

and is solved in a kernel patch.

Please search with "error reading job log" in the SAP notes on BC-CCM-BTC components and you will find further notes and further reasons for the error.

Regards,

Alwina

[Former Member]

Hi,

Please check SM21 to check what happened?

May be some one must have deleted job log.

Regards,

Prithviraj.

[Former Member]

The job log is not deleted.

[former_member200876]

HI Dhanashree

     shall you share the error

BR.
M. Ezzat

[Former Member]

The error is error reading job log.