SAP started, no DW processes

[Former Member]

Hi experts

I have an instance where SAP starts, but no DW processes are launched, and unable to connect with SAP gui, please see:

mwpltfrshad001:ph1adm 49> R3trans -d

This is R3trans version 6.24 (release 742 - 18.11.14 - 20:14:09).

unicode enabled version

R3trans finished (0000).

mwpltfrshad001:ph1adm 50> startsap

Checking HDB Database

Database is running

-------------------------------------------

Starting Startup Agent sapstartsrv

OK

Instance Service on host mwpltfrshad001 started

-------------------------------------------

starting SAP Instance ASCS21

Startup-Log is written to /home/ph1adm/startsap_ASCS21.log

-------------------------------------------

/usr/sap/PH1/ASCS21/exe/sapcontrol -prot NI_HTTP -nr 21 -function Start

Instance on host mwpltfrshad001 started

Starting Startup Agent sapstartsrv

OK

Instance Service on host mwpltfrshad001 started

-------------------------------------------

starting SAP Instance DVEBMGS11

Startup-Log is written to /home/ph1adm/startsap_DVEBMGS11.log

-------------------------------------------

/usr/sap/PH1/DVEBMGS11/exe/sapcontrol -prot NI_HTTP -nr 11 -function Start

Instance on host mwpltfrshad001 started

mwpltfrshad001:ph1adm 55> ps -ef|grep dw

ph1adm   167283 158164  0 16:05 pts/0    00:00:00 grep dw

Alert I notice in this file is; /usr/sap/PH1/DVEBMGS11/work/dev_rfc.trc:

Error during connect:

LOCATION    CPIC (TCP/IP) on local host mwpltfrshad001 with Unicode

ERROR       partner '196.9.244.42:sapgw11' not reached

TIME        Wed Dec  2 15:49:51 2015

RELEASE     742

COMPONENT   NI (network interface)

VERSION     40

RC          -10

MODULE      /bas/742_REL/src/base/ni/nixxi.cpp

LINE        3324

DETAIL      NiPConnect2: 196.9.244.42:3311

SYSTEM CALL connect

ERRNO       111

ERRNO TEXT  Connection refused

COUNTER     142

I checked and cannot contact to this port, tested with telnet:

mwpltfrshad001:ph1adm 52> ping mwpltfrshad001

PING mwpltfrshad001.inter.transnet.net (196.9.244.42) 56(84) bytes of data.

64 bytes from mwpltfrshad001.inter.transnet.net (196.9.244.42): icmp_seq=1 ttl=64 time=0.032 ms

64 bytes from mwpltfrshad001.inter.transnet.net (196.9.244.42): icmp_seq=2 ttl=64 time=0.081 ms

mwpltfrshad001:ph1adm 53> telnet mwpltfrshad001 3311

Trying 196.9.244.42...

telnet: connect to address 196.9.244.42: Connection refused

mwpltfrshad001:ph1adm 54> telnet localhost 3311

Trying ::1...

telnet: connect to address ::1: Connection refused

Trying 127.0.0.1...

telnet: connect to address 127.0.0.1: Connection refused

Any advice will appreciated.

This is the only log files that gets generated on startup:

mwpltfrshad001:ph1adm 56> cd /usr/sap/PH1/DVEBMGS11/work/

mwpltfrshad001:ph1adm 57> ls -ltr

total 1328

-rw-r--r-- 1 ph1adm users    3001 Feb 24  2015 Y_320000

-rw-rw---- 1 ph1adm users    4332 Mar  9  2015 SHMLOCKS_00000C

-rw-rw-r-- 1 ph1adm users     783 Apr  9  2015 tp_test.log

-rw-rw---- 1 ph1adm users  247809 Apr 21  2015 pxastat

-rw-r--r-- 1 ph1adm users     243 May  7  2015 disp+work.status

-rw-r--r-- 1 ph1adm users   96973 Dec  2 13:25 trans.log

-rw-r--r-- 1 ph1adm users       8 Dec  2 14:30 logsave.bin

-rw-r--r-- 1 ph1adm sapsys      0 Dec  3 11:06 dev_tp.old

-rw-r--r-- 1 ph1adm users    1881 Dec  3 11:06 sapcpe_sapcrypto.old.log

-rw-r--r-- 1 ph1adm sapsys      0 Dec  3 15:56 dev_tp

-rw-r--r-- 1 ph1adm users    1629 Dec  3 15:57 sapstartsrv.log

-rw-r--r-- 1 ph1adm users    6022 Dec  3 15:57 history.glf

-rw-r--r-- 1 ph1adm users       0 Dec  3 15:57 stdout1

-rw-r--r-- 1 ph1adm users     193 Dec  3 15:57 stderr1

-rwxr--r-- 1 ph1adm users      30 Dec  3 15:57 shutdown.sap

-rw-r--r-- 1 ph1adm users      17 Dec  3 15:57 sapstart.sem

-rw-r--r-- 1 ph1adm users     193 Dec  3 15:57 sapstart1.trc

-rw-r--r-- 1 ph1adm users     168 Dec  3 15:57 sapstart0.trc

-rw-r--r-- 1 ph1adm users    1881 Dec  3 15:57 sapcpe_sapcrypto.log

-rw-r--r-- 1 ph1adm users   46212 Dec  3 15:57 sapcpe.old.log

-rw-r--r-- 1 ph1adm users   46212 Dec  3 15:57 sapcpe.log

-rw-r--r-- 1 ph1adm users     438 Dec  3 15:57 sapcpe_base.log

-rwxr--r-- 1 ph1adm users      15 Dec  3 15:57 kill.sap

-rw-r--r-- 1 ph1adm users     205 Dec  3 15:57 INSTSTAT

lrwxrwxrwx 1 ph1adm users      35 Dec  3 15:57 ig.sapPH1_DVEBMGS11 -> /usr/sap/PH1/DVEBMGS11/exe/igswd_mt

lrwxrwxrwx 1 ph1adm users      36 Dec  3 15:57 dw.sapPH1_DVEBMGS11 -> /usr/sap/PH1/DVEBMGS11/exe/disp+work

-rw-r--r-- 1 ph1adm users    1118 Dec  3 15:57 dev_sapstart

-rw-r--r-- 1 ph1adm users     348 Dec  3 15:57 stderr0

-rw-r--r-- 1 ph1adm users      45 Dec  3 15:57 stdout0

-rw-r--r-- 1 ph1adm users    2711 Dec  3 15:57 sapstart.log

-rw-r--r-- 1 ph1adm users    3346 Dec  3 15:57 ESSTATS

-rw-r--r-- 1 ph1adm users   17292 Dec  3 15:57 dev_disp.new

-rw-r--r-- 1 ph1adm users  776816 Dec  3 16:07 dev_rfc.trc

-rw-r--r-- 1 ph1adm users    2430 Dec  3 16:07 available.log

Kind Regards

Willem

[isaias_freitas · Accepted solution]

Hello,

Please attach the dev_disp and dev_w0 trace files to this thread.

There is an option for you to attach the files, so you don't need to paste their contents at the thread itself .

Kind regards,

Isaías

[Former Member · Accepted solution]

PASTE

hehehehe .... I couldn't resist.

[isaias_freitas · Accepted solution]

copy/paste... so, paste...

[Former Member · Accepted solution]

hi Isaias

Please find the files in the work directory attached

There is no dev_w0 file created, but in dev_disp.new I notice the following:

*** DP_FATAL_ERROR => DpCheckMyname: rdisp/myname=mwpltfrshad001_PH1_11 exceeds 20 characters

*** DISPATCHER EMERGENCY SHUTDOWN ***

I confirmed with SAP note 611361 that Maximum length of the hostname should be up to 13 characters. 

Currently the hostname is 14 characters (mwpltfrshad001), I will advise a hostname change to max 13 characters.

Thanks and Regards

Willem

work.bck.2015-12-04.zip.RENAME_TO_ZIP.txt.zip

[Former Member · Accepted solution]

Hello Willem,

You have figured out the problem yourself.

Once you have changed the server hostname and adjusted the profiles accordingly your system should start.

KR,

Amerjit