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FTP sender adapter not picking file

Former Member
0 Kudos

Hi,

We have one FTP sender channel in production which is active from last 1 year and working fine. We had some lock issue with PI channel and basis removed lock from NWA. After that, it is not picking file. It is active and channel log showing polling successfully but it is not picking any file. I have created another channel in production and used in sender agreement with same file name but that channel is also not picking file.

But same channel from QA is picking file from that folder. Issue is coming for production only.

Can any one help on this.

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
0 Kudos
iaki_vila
Active Contributor
0 Kudos

Hi,

Have you checked the communication channel monitoring for any exception?, is the polling working in this channel?, sometimes you can check the polling is stopped and you can try to start/stop it

Regards,

Former Member
0 Kudos

There are no error or exception and channel also polling. No change was done in channel config. Tried both cache refresh and server restart. no result.There was no issue from last 1 year. I am able to open the FTP folder and file.

former_member186851
Active Contributor
0 Kudos

Something strange.

Are you sure there is no problem in the FTP side?

Former Member
0 Kudos

Take a look around your FTP server .

Is there one or more of your existing sender communication channel using the same FTP work ?

Also, try to stop and restart the CC.

Former Member
0 Kudos

Hello Swapna,


Try Full cash refresh.


Rgds,


Jo




former_member186851
Active Contributor
0 Kudos

Hello Swapna,

What lock issue was there.might be it is creating the problem.

And are the other FTP channels working fine.?

Former Member
0 Kudos

Other channels are working fine. Server also restarted but no result.

former_member186851
Active Contributor
0 Kudos

Are you able to access the FTP using filezilla or other software?