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Badis for Service Desk

former_member188001
Active Participant
0 Kudos

All,

When we go in Edit mode for an Incident in Service Desk and if we change anything in Support Team, Incident Processor and Reported By....then it triggers an email.

We have a requirement wherein, we have to suppress the email.

Does anyone know about Badis that can be used for this.

Thanks,

Salil

Accepted Solutions (0)

Answers (2)

Answers (2)

former_member215596
Participant
0 Kudos

Hi

Please check the action in the Action Merging in the action profile and change the action as specified below.

1. max. 1 action for each action definition

A maximum of one action of this type is generated in the document for each
action definition. If an action of the same type has already been found, the
system ensures that no further actions of this type are found.

BR

Venkat

former_member188001
Active Participant
0 Kudos

Thanks. I am testing it right now. Will update after my testing

Former Member
0 Kudos

Hi!

Check your ppf action defenition for these emails. And configure properly Action Merging. For example set Max 1 Action For Each Action Defenition.

Regards, Diana

former_member188001
Active Participant
0 Kudos

We are on SolMan 7.1

My config guy mentioned that we are not using the Application - DNO_NOTIF instead we are using CRM_ORDER.

Is there a way to suppress these duplicate emails.