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Defaulting few fields in SolMan

former_member188001
Active Participant
0 Kudos

All,

I have following 2 requirements.

1) Pre-populate Reported by on the Incident Page based on the user id of the creater.

2) Populate Support Team on the Incident Create Page. Currently, the Support Team is getting populated when Dispatch Button is hit before SAVE. In our case, we want to hide the Dispatch button and when the user clicks on SAVE, call Dispatch Button in the backend resulting in population of Support Team. Or if there is a better way to do it.

Also, since I am new to this..not sure where the code changes should be done.

Regards,

Salil

Accepted Solutions (1)

Accepted Solutions (1)

dillipkumar_r
Participant
0 Kudos

Hi Salil,

To auto populate the reported by field on the incident creation page with the creator id please make the below setting in partner determination procedure for your transaction type...

Regards,

Dillip

former_member188001
Active Participant
0 Kudos

Tried, this does not work...any other suggestion

Former Member
0 Kudos

Hi Salil,

To auto-populate the Reported By partner function with the current logged on user's BP, please try making the below setting in partner determination procedure for your transaction type:

This should auto-populate when the transaction is created.

Kindest regards

Paul

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi

Are you sing BRFPLUS or PFAC ?

the best way to handle it by using BRFPLUS by which it will get Populated Directly once the Page appear .

Regards,

Shashank