Grey status for Host and Technical Instance - System Monitoring

[Former Member]

Hi Solman Experts,

Our solution manager is showing grey status(SM_WORKCENTER-->Technical Monitoring-->System Monitoring-->Hosts-->Host Monitoring(Screen Shot attached)) for all Hosts and Technical Instances connected, where as DB availability is showing correct, I have gone through many SAP notes regarding this issue, but ended up no where. Can someone please share your expertise on this?

SAP : Solution Manger 7.1 SP12

OS : Windows Server 2008 R2

DB :  SQL Server 2008

I have gone through below SAP notes.

1854525 - "Configuration XML <nbr> likely did not reach the agent" - Solution Manager 7.10 - I notice this issue in my system and checked as per the note , but no luck

1853160 - Grey host metrics in Technical Monitoring

1855064 - Error occured when calling the DPC Push web service

http://scn.sap.com/thread/3589723

Please let me know if you need any logs.

Regards,

Leela.

[Former Member · Accepted solution]

All,

My issue is almost resolved(still I have very  few metrics in grey), I followed the below note.

http://scn.sap.com/thread/3651926 (The same scenario as ours  is explained in this scn)

2057141 - Grey Metrics in Technical Monitoring

Regards,

Leela.